The competitive edge
Customers expect professionals to have the tools and skills to do the job. But those things are not all that it takes to excel in the cleaning business. Equipment, chemicals and training programs are readily available. But, when all else is equal, these are some of the "people things" that really give you a competitive edge:
- There's a trained person to answer the company phone.
- Technicians arrive in a clean, professionally lettered vehicle.
- They arrive on time.
- They are in uniform with a photo ID and a ready smile.
- They cheerfully answer questions.
- They're careful with the customer's furnishings.
- They dust baseboards and the back of furniture while out from wall.
- They're quiet and complete their work in an efficient manner.
- They leave instructions on the care of carpet.
- They sincerely thank the customer.
- There's a follow up on job performance and customer satisfaction.
These are just a few of the factors that give you the edge over the competition. For many more, come to Bane-Clene Institute, where 48 years of experience guides us and your success is our only agenda.
©Bane-Clene® Corporation 2010 Reprinting or electronically publishing this article is strictly prohibited without permission from Bane-Clene Corp.
Labels: Carpet Care







