If you work with an irritable person, don't let his or her attitude rub off on you.
- Control your actions - don't overreact.
- Stay calm. Grumpy needs some one to irritate.
- Relax the tension. Don't let grumpy make you stressed.
- Break the tension with humor. A little harmless joke can lift spirits.
Have a talk with grumpy. One on one try to find out what's wrong and offer your help. The grump must be told that problems need to be kept out of the workplace. Practice what you preach. Keep your attitude upbeat and encourage others to act in a positive manner.
Don't try any of the above on a grumpy customer.
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