A survey showed a huge difference of opinion between carpet cleaners and customers who changed services. Eighty percent of the dissatisfied customers gave one or more of these reasons for quitting; misleading advertising, failure to come back on complaints, rude treatment, tardiness, unkempt appearance or poor telephone manners.
When business owners were asked why they thought they lost the job, only 10% blamed their business practices, behavior of their employees or the quality of their service. The other 90% said that demanding or fickle customers, unethical price competition and changing demographics were the reasons they lost the business.
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