Before you begin cleaning a carpet, do this simple test in a traffic lane. Kick the carpet with your foot or reach down and lift a few tufts. If the primary is delaminated from the secondary backing it will be easy to spot and may save you embarrassment and replacement of the carpet.
Cheap, inefficient extraction equipment available in most hardware stores is the problem. A carpet that has been soaked several times by one of these machines and then followed by a powerful, high-pressure, hot water unit may be delaminated and you'll get the blame for it.
You can clean this carpet without further problem, but if there is evidence of delamination, you should not proceed until you have the signed approval and confirmation by the customer that the delamination is a pre-existing condition and you are not responsible for it.
©Bane-Clene® Corporation 2009 Reprinting or electronically publishing this article is strictly prohibited without permission from Bane-Clene Corp.
