A technician is asked to clean another room after the hoses are rolled up and he offers a feeble excuse for why he can't do it. The result is a disappointed customer and lost revenue for the company. Management is often guilty of hiring service employees without giving them adequate training and special instructions covering situations like this.
To develop a winning spirit, management must be willing to devote the time and money necessary to train and instill knowledge, job integrity and confidence in new employees. A friendly, caring attitude is indispensable to good customer service and must be sought at the time of hiring and then cultivated through guidance at regular meetings.
©Bane-Clene® Corporation 2009 Reprinting or electronically publishing this article is strictly prohibited without permission from Bane-Clene Corp.
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