Clean Dry USA, DBA Target Carpet Care, Clean N' Dry Carpet and SoCal Dry-Tech, advertised 3 rooms cleaned for $49.95 using special "dry" cleaning technology. But customers said the company used bullying, false statements and intimidation. Elderly customers were charged more and most complained that carpets were wet for days.
One case in Santa Monica, California, involved an 85 year old lady who said they demanded $2,000 to clean 570 square feet. When she protested, they lowered the price to $995, then $795 and finally $560. Her carpet was wet for three days, and the company did not return her calls.
The owner of the company was convicted of four counts of grand theft, six counts of false advertising, sentenced to three years probation, ordered to provide refunds of more than $20,000 and to perform 360 hours of hard labor community service. He is barred from operating a cleaning business and must discontinue his phone numbers and advertisements.
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