When telling callers about the benefits of doing business with your company and giving specific price information, have you ever wondered if they were listening? Some are thinking about their next question while you answer the first one. Some drift off into a twilight zone and don't hear anything you say, especially if your answer is too long.
Some may be argumentative, try to sidetrack you or they get your information mixed up with the others they have called for an estimate. But remember, it's a numbers game and you'll close your share of calls if you're patient and thorough in your explanations. And don't worry about the ones who get away. Maybe it's better your competitor got them.
©Bane-Clene® Corporation 2009 Reprinting or electronically publishing this article is strictly prohibited without permission from Bane-Clene Corp.
