Monitor all of your work by mailing a postage paid reply card a day or two after the service has been done. Do not allow employees to distribute the cards. If they are lax in their work, they might not leave a card or the customer may feel intimidated and the card may not be used. If there is a negative response, make an appointment to correct the problem as soon as possible.
There is only one vote that counts when it comes to defining the quality level of the service we offer. That vote belongs to our customer. In the event the customer believes our quality level is poor, he or she simply does not call us on the carpet again.
©Bane-Clene® Corporation 2009 Reprinting or electronically publishing this article is strictly prohibited without permission from Bane-Clene Corp.
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