In October of 2000, I wrote an article for a magazine on why so many carpet cleaning companies do not make it. Most failures are caused by under capitalization, inadequate planning, poor cash flow, procrastination, inept marketing, ignoring customers and/or having a closed mind about accepting and adapting to change. I called them the "Seven sins of failure."
The article was written before the 9/11 catastrophe, the war on terror, the drastic spike in oil prices and the current economic debacle. This has been a terrible decade, but surprisingly most of the people I know who are in our business are still in our business in spite of all that's happened. Profits may be down a little and we may have to work a little harder thanks to inflation that no one in government is willing to admit, but most of us are still here. That's a good thing!
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