We must be neat and clean. Customers form early impressions and may even judge our work based on our appearance. An operator who arrives at the job needing a shave and haircut, wearing cut-off jeans and a tank top, and driving a dirty, cluttered truck may be able to clean carpets every bit as well as anyone else. But his customer may disapprove of the job because of that first impression.
A male operator should be clean shaven, have neatly trimmed hair, clean shoes, a fresh uniform and his service truck must be sparkling clean. He should use a good deodorant after his shower in the morning, because it needs to last all day. Female operators should do the same except for the shave. They should keep their hair under control.
There are companies that teach people how to dress for their jobs and maintain their personal appearance. But, a little common sense will avoid spending money for a special course. There is no substitute for cleanliness, especially since we are in the cleaning business.
©Bane-Clene® Corporation 2009 Reprinting or electronically publishing this article is strictly prohibited without permission from Bane-Clene Corp.
