Have you ever presented your credit card to make a purchase and be interrupted by someone coming up behind you and asking a question? The clerk politely answers which leads to another question and the situation deteriorates into a general discussion. Meanwhile you cool your heels.
Or how about the clerk that's in the process of taking your order when the phone rings? They must dutifully answer the phone but then may become immersed in a five minute discussion. Meanwhile you cool your heels.
Then there is the server bringing hot food to the table who stops to answer a question by a patron at the next table. That same server, when you are anxious to leave, takes another order while on the way back to your table with your credit card receipt. Meanwhile you cool your heels.
Don't interrupt a conversation with a customer. Put your cell phone on vibrate and go outside to answer or return calls. Never use the customer's phone or bathroom either. Follow that old biblical advice of "Do unto others" and go contrary to these trends by others and you will profit beyond your wildest expectations.
©Bane-Clene® Corporation 2009 Reprinting or electronically publishing this article is strictly prohibited without permission from Bane-Clene Corp.
