Treat every customer like an investment that will return profit to you. The only risk involved is being greedy with the time your customer has purchased from you. While they may expect you to be prompt, they don't want you to rush their job. And they don't care where you've been or how long you were there or how hard you've worked. They're only interested in their own place.
You should list the time you arrive and leave on each job. It may surprise you to find a direct link between rechecks (some call them no-charge call backs) and the lack of time spent on a job. Most rechecks can be eliminated by taking a little more time on the initial job, thus illustrating how a small investment of time may save money on a recheck.
During the next ten years it is estimated that 34 million Baby Boomers will retire. This is without a doubt the most affluent generation ever to quit working. It also represents one that wants to be waited on more than any other. For those in the service industry, that characteristic represents the greatest opportunity we've ever had.
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