A recent white paper by Debbie Lema of Racine Industries indicates that CRI's testing program is seriously flawed. Tests can be made to arrive at any conclusion the tester wishes, just like the bogus survey CRI used to justify the new SOA program. CRI claims professional cleaners and their suppliers are responsible for most carpet complaints. That simply is not true!
Here's the truth. I've monitored complaint sites on the internet since 1995. Installation is still the number one complaint about carpet. Shoddy sales practices, defective carpet, late deliveries, broken promises and product substitution by carpet retailers are close behind in second place. Some desperate retailers even take deposits while in bankruptcy and never deliver the carpet.
Complaints about carpet that I have reviewed and cataloged during the past year were: Installation 314, Sales 253, Cleaning 131. Professional carpet cleaners' complaints are a distant third and are nearly all about bait and switch advertisers and rude technicians.
Most cleaning related complaints were DIY and came from consumers, building managers and janitorial people who were trying to do their own cleaning. Consumer complaints about equipment, chemicals or methods used by professional carpet cleaning firms are nonexistent.
©Bane-Clene® Corporation 2010 Reprinting or electronically publishing this article is strictly prohibited without permission from Bane-Clene Corp.
