If CRI must go on a crusade, fighting bait and switch advertisers would be a worthy cause. B&S generates more discontent with carpet on the professional level than any other complaint. While they're at it, they could campaign against DIY, where most cleaning related complaints originate, and go after suppliers who sell watered-down products to the retail DIY market.
If CRI is really interested in having enough qualified cleaning firms to service their members products, a return to the old SOA program and support for cleaning industry schools would be a step in the right direction. Schools can train the numbers CRI needs, not labs that use fake dirt or committees of non -cleaners who believe carpet cleaning is rocket science.
If CRI would stop punishing professional cleaners and their suppliers with added expenses via their bogus SOA testing program, the cleaning world would be a better place. We know how to clean a dirty carpet and we use the right stuff to do it or we don't stay in business.
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