Everyone we come in contact with can be affected by our attitude. If we're in a bad mood, we need to take a break and get our emotions under control before making that next service call. Personal problems should never be brought into a customer's home. Even fellow employees will shy away from someone who complains all the time.
A positive attitude projects confidence while a negative attitude projects failure. Both of these rub off on customers. To project a positive attitude, we need a sincere smile on our face when we greet a prospect or customer. Smile while on the telephone, too. You might look odd, but the person on the other end of the line can sense a smile.
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