I've been looking for years, but haven't found one single "CONSUMER" oriented complaint about professional carpet cleaning equipment or chemicals. That means the SOA program is as bogus as your survey that said carpet cleaners are responsible for consumer discontent with carpet. Research shows that bad installation and sales practices along with faulty products are the things that consumers are complaining about.
All of that effort you've directed toward the SOA program should have been spent getting your own house in order. If you really want to do something for professional carpet cleaners that would benefit everyone in the carpet industry, start a crusade against the criminal behavior demonstrated in this link:
http://www.youtube.com/watch?v=M7WEUaVN3aA&feature=player_embedded
Thousands of such cases across the nation distort the image of professional carpet cleaners and bring disgrace on the entire carpet industry. Bait and switch advertisers are responsible for nearly all complaints against cleaners, not the equipment or chemicals they use.
©Bane-Clene® Corporation 2010 Reprinting or electronically publishing this article is strictly prohibited without permission from Bane-Clene Corp.
