The President of CRI®, being interviewed in Dalton on WBLJ radio by Dave Foster said, "Carpet cleaners could enjoy warranty work by being part of the Seal Of Approval program." Enjoy warranty work? If you enjoy traumatic situations, enjoy antagonistic customers, enjoy badgering by mill reps, enjoy slow pay or worse yet, no pay, then you might enjoy it.
The truth is it's no fun and anyone who has handled complaints in the real world knows exactly what I mean. In more than 30 years experience with our referral network, there have been times we've had to coerce and even bribe a cleaner to get a warranty job done for a carpet mill because many carpet cleaners really don't enjoy it. And many have mills they don't want to work for.
The current CRI strategy of pressuring cleaners into paying for the privilege to enjoy warranty work is misguided. Most carpet cleaners wouldn't miss it!
©Bane-Clene® Corporation 2010 Reprinting or electronically publishing this article is strictly prohibited without permission from Bane-Clene Corp.
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