Speak fast, throw in a lot of "uhs and ums" and wave your hands while you talk. Call a customer you just met by their first name, use the word "absolutely" profusely and treat customers like bumpkins by continually asking, "Do you understand?" or "See what I mean?"
Since we want to please our customers, try to avoid these speaking mistakes. Don't explain your operating procedures and give specifics about the method you use unless you are asked. For the most part, customers don't care how you do it, they just want it done and done right.
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