The in-house commercial carpet cleaning market consistently has the most cleaning related complaints. Many building managers have poorly trained staffs and it's a common practice to buy the cheapest equipment and chemicals available. Sometimes they even hire totally inept day-labor to do the job.
Most building managers won't budget for professional maintenance, but when they do contract service from an outside source the majority use the bid method. Low bid gets the job. With this mentality is it any wonder they're not happy with the cleaning results? Sadly, most of them blame it on the carpet, too.
Lew Migliorie, a complaint troubleshooter who lives and works in Dalton, says carpet mills have laid off many employees and some have even cut the budget for their commercial technical services. Lew thinks this mistake will come back to bite them because people who knew these things are being laid off. Mill claims and losses will probably go up.
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