Friday, April 16, 2021

SHOULD YOU HIRE A CPA?

Money Roll

The Income tax filing date for 2021 has been extended to May 17 for most individuals, with some exceptions. A majority of Carpet Cleaning Companies fall into the category.

There are many changes to the tax laws being proposed. If you have not done so in the past, then now may be a good time to seek the advice and counsel of a CPA to oversee your business’ accounting operations.

A good CPA will not technically cost you anything. Instead, you should recognize savings by taking advantage of all allowable deductions and other tax law advantages.

Finally, they will keep you out of trouble with the IRS as they will have you file accurate returns on time.

Related Articles and Information:

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The Bane-Clene® Team.


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DON'T TALK TO STRANGERS

Robo Calls

This is something that is taught to children at a young age. However, it is also advice that grownup business people should also adhere to.

Covid has forced many companies to close offices and have their employees work from home. It also seems like it has brought the telephone solicitors out of the woodwork.

Every week our office is deluged with exotic offers. Some are in the form of robo calls or Google calls and most often “live” general sales solicitations. They all have something in common besides being obnoxious and annoying. We don’t know who is calling so therefore we don’t talk to strangers.

Know with whom you are doing business and never buy anything from anyone you don’t know. Stick with that philosophy and you should never be burned by the many con artists, who ply their trade over the telephone.

Related Articles and Information:

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Friday, April 09, 2021

DON'T INSULT YOUR POTENTIAL CUSTOMER

Dont Insult Your Prospect

Whether you have been asked to give a bid or are cold calling, you don’t insult your potential customer. Obviously, no one does this intentionally. However, one of the surest ways to alienate the prospect is to criticize the previous work by saying that it looks terrible. Very likely, the person you are talking to contracted the previous cleaning. Maybe they were dissatisfied, perhaps they thought the previous amount paid was too high? Whatever the reason, your job is to sell them on your company and the service you will provide.

While reviewing the areas to be cleaned, mention that it will be your intent to have the appearance of their building to be the best it can be. Discuss the equipment and chemicals you use. Mention your experience and the training that you and your employees have received. Provide references and other facts that lend to your credibility.

After this initial exchange of information, turn the conversation to answering specific questions as soon as possible. By answering your prospect’s questions, you should be able to turn any negatives into positives.

Above all, don’t insult your customer.

Related Articles and Information:

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The Bane-Clene® Team.


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Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.



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Friday, April 02, 2021

THE FAMILY BUSINESS - Part II

Family Business Image

The Blog of March 26, 2021 discussed The Family Business as a blessing or a curse. It explored the good, bad and ugly of such an enterprise.

At some point in time, The Family Business may become too large to be operated by just family members. At that time, it will become necessary to expand the business beyond family members or the business will stagnate and not continue to grow.

To paraphrase a statement made in the March 26th Blog, treat your employees like family and your family like employees. If this can be accomplished, a business will be well on the road to continued growth and additional success.

However, many people express the common feeling “they don’t want the hassle of having employees”. But having employees doesn’t have to be a hassle; in fact, it can be a pleasure. Employees can become just like family...the “business family”. This family can become as large as desired.

When interviewing and ultimately hiring these new “family” members, it will be necessary to hire people who will blend in and complement the existing family members.

In fact, some of the new “family” members may take over duties and responsibilities of the existing family members. This will allow those members to take on additional or new responsibilities. Ultimately leading to the business having continued expansion and success.

The Family Business can be a blessing or a curse. If the founding Family Members treat the new Family Members as a blessing. then it will not become a curse.

Related Articles and Information:

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Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

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Friday, March 26, 2021

THE FAMILY BUSINESS - Part I

Family Business Image

Treat your family like a customer and treat a customer like a family member.

The Family Business - is it a blessing or is it a curse? The cleaning industry is dominated by family owned and operated businesses, which in their infancy are usually operated entirely by family members.

For it to be a blessing, several aspects must be present:

  1. Every company needs a leader, someone who is responsible for the overall welfare and direction of the business.
  2. Responsibilities must be delegated and everyone in the beginning should be able to wear many hats.
  3. Aptitudes need to be utilized. Even though everyone may wear different hats, a particular family member’s strengths should be taken advantage of.

Bickering, arguments, refusal to do certain tasks, or a general lack of cooperation will label The Family Business as a curse.

It obviously will work one of these two ways. The final determination is up to each member.

We at Bane-Clene® are fortunate that our business has been a blessing.

Related Articles and Information:

Thank you for reading Bane’s Blog®

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Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

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Friday, March 19, 2021

DIRT, SPOTS AND STAINS

Before After Cleaning Stained Carpet

Often, heavily soiled carpet in traffic lanes requires extra effortf . If done incorrectly, there is the potential for over-wetting, browning and or too much time spent on the job.

The proper use of traffic lane spotters or presprays should eliminate or lessen the majority of these situations.

The proper formulation of these products such as TLS® 2000 and Preface® contain the necessary level of pH. Also, they will have a high level of water conditioners, wetting agents (surfactants) and emulsifiers.

They will not contain Butyl Cellosolve or other toxic chemicals that are too often found in “cheap” products. These additives produce fumes that cause choking and are irritants to a persons throat, nose and lungs.

Spot removal products such as APS™ or Perky® Spotter are useful in removing proteins stains, such as blood, coffee, tea and milk, etc.

Removal of oil-type of soils such as gum, tar, ballpoint ink, etc are best done by a solvent based spotter such as Saf-T-Solv™. It is a mixture of high powerful but safe solvents.

Finally, if you are cleaning a carpet that has been previously cleaned with products containing a high alkalinity, it may be necessary to treat the carpet with an anti-browning agent such as Brown Out® after cleaning.

With proper techniques and the best chemicals, you should rarely have situations where you can not clean and remove all the dirt, spots and stains from carpeting or upholstery.

This will allow you to spend less time on the job therefore increasing your profits.

Related Articles and Information:

Related Products:

  • APS™ All Purpose Spotter
  • Brown Out®
  • Perky®
  • Preface® Prespray/Traffic Lane Spotter improves cleaning without the risk of overwetting.
  • Saf-T-Solv™ Dry Volatile Solvent Spotter
  • TLS® 2000 Heavy-Duty Carpet Cleaning Prespray / Traffic Lane Spotter.

Thank you for reading Bane’s Blog®

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene® Team.


Free Bane-Clene Information PackageBane-Clene Paper Catalog

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.



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Friday, March 12, 2021

QUALITY CONTROL

Quality Control Image

What does quality control mean to carpet cleaning and the success of your business?

Bluntly, it means that your customers are satisfied with all aspects of your service.

How do you know if they are satisfied? Sometimes they will call you or leave reviews on multi media websites. More often, they tell you by not calling you again.

So what aspects lead to high levels of quality work and therefore quality control?

Your tools of the trades: The best available chemicals, equipment and accessories.

Your people: The proper attitude, training, professional appearance and on-going training.

What causes poor quality control?

Using inferior or poorly maintained equipment, cheap chemicals and employing cleaners, who are improperly trained and lack the professional skills to do the job.

While we have stressed quality in this blog, it can either be good or bad quality.

This is where your due diligence regarding quality control will pay dividends to you.

These dividends are happy customers who tell their families, friends and others about your level of quality control.


Related Articles, Information and Products:

Thank you for reading Bane’s Blog®

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene® Team.


Free Bane-Clene Information PackageBane-Clene Paper Catalog

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.


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Friday, March 05, 2021

WHAT IS A CLEAN CARPET?

Bane-Clene Professionally Cleaned Carpet

When you ask a carpet cleaner, What is a clean carpet?, they usually answer that it is one where all the dirt and foreign matter have been removed.

However, how does your customer respond if asked that question?

The customer will probably expect a freshly cleaned carpet to look like new, feel like new and smell like new. They have called you because the carpet is dirty, has stains, has an odor or a combination of all these.

So how do you achieve the end result of the customers’ perception of a clean carpet?

First, to achieve that like new condition, you need to clean with the best chemicals. They must remove the dirt quickly and efficiently but also leave the carpet residue free. The use of an additive such as Booster™ will give the carpet a "soft" and bare-foot clean "feeling". Finally, the use of an additive to the cleaning solution such as Per-Scent® will leave the carpet with a "fresh" scent.

So the question of What Is A Clean Carpet? will be answered the same for both the carpet cleaner and customer by using the best equipment and chemicals to do the job.


Additional Articles and Information:

Thank you for reading Bane’s Blog®

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene® Team.


Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.


“A to Z” Alphabetical Index to the Bane-Clene Web Site

Articles & Products for the PROFESSIONAL Carpet Cleaner


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Friday, February 26, 2021

SALESMANSHIP

Selling on a hot button

There are some basic steps for making a sale.

Prepare: You should be neat and professional. You should always make eye contact with the customer. Treat your customer with dignity and respect. Finally, be the expert your customer expects.

Get the customer’s attention: The first few moments with the customer are the most important. Obviously, introducing yourself and your company comes first. Then you should focus on the customer's needs and why they have had you come to their home or office.

Offer solutions: After you listen to their needs, then be prepared to suggest procedures and products that will resolve their problems.

Overcome objections: Be prepared to explain advantages and features and benefits of what it is you are selling. This will assist in overcoming price or other objections.

Close the sale: Summarize the features and benefits of your company and the products and services you offer.

Above all, you do not want to oversell. If the customer does not need a particular service or product, don’t present it. No one likes to feel that they are being sold everything but the proverbial “kitchen sink”. That is the quickest way to lose a sale.

Good salesmanship will inherently lead to closed sales and more success and profits for your company.


Additional Articles and Information:

Thank you for reading Bane’s Blog®

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

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The Bane-Clene® Team.


Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.


“A to Z” Alphabetical Index to the Bane-Clene Web Site

Articles & Products for the PROFESSIONAL Carpet Cleaner


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Friday, February 19, 2021

HOT BUTTON

Selling on a hot button

Everyone has a hot button.

Something excites someone to make a purchase, proceed with a project, commit to something, make a phone call, set up an appointment, etc.

Your advertising should provide enough hot button material to attract a customer.

In a commercial property management situation, a building manager or owner may be interested in several elements. Among them, the type of equipment and chemicals you use, the accreditation of your Company and employees, references and a demonstration.

Residential customers are certainly interested into who is coming into their home. They also want to know your experience level. Most are not overly concerned about technical aspects. But if they are, be prepared to provide any and all information.

Whatever and whoever is involved, tell the customer what you can do for them and you will push their hot button.


Additional Articles and Information:

Thank you for reading Bane’s Blog®

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

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The Bane-Clene® Team.


Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.


“A to Z” Alphabetical Index to the Bane-Clene Web Site


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Friday, February 12, 2021

SMILE

Smile on the phone

Every time the phone rings, you should answer with a smile in your voice. It’s through the telephone that many of your customers receive the first impression of your company.

When you greet your customers with a smile, it is contagious and it will be transmitted across the street or for thousands of miles.

Be sincere when you are talking with customers. Confidence in your products and services is conveyed to your customer through your sincerity.

Be polite! Avoid saying no. If asked by a customer to do something about which you are unsure, let them know that you will certainly try. This is a positive approach and it reassures the customer of your desire to be of service.

Remember the customer is your boss. They may not sign your paycheck but without them you wouldn’t have a paycheck.

SMILE - someone is listening.


Additional Articles and Information:

Thank you for reading Bane’s Blog®

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Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.


“A to Z” Alphabetical Index to the Bane-Clene Web Site


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Thursday, February 04, 2021

Bane-Clene Corp.® will celebrate our 59th Anniversary - February 4th, 2021

We will presume you know the story of how a small start up Janitorial Service morphed into what we are today.

An International Manufacturer and Supplier of Cleaning Equipment, Chemicals and Accessories.

We don’t have to tell you that being in business has its trials and tribulations.

However, more importantly, it has its many rewards for which we are thankful.

Here is just a partial list of what we are thankful for:

  1. An invaluable staff, without whom we did not and will not continue to grow.
  2. Customers that compliment us for doing a good job.
  3. Customers that point out our mistakes. We correct those mistakes, which makes us better.
  4. Good Vendors that keep our supply lines full.
  5. Expert Accounting, Advertising, Financial, Insurance, Legal and Technology Advisors.

Lastly, we are thankful that 59 years ago, Wm. F. Bane had a vision and we at Bane-Clene® strive everyday to promote and build on his vision.

Thank you for reading Bane’s Blog®

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene® Team.


Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.


ABC - Sitemap

“A to Z” Alphabetical Index to the Bane-Clene Web Site


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Friday, January 29, 2021

Employee Character

Sometimes the fear of hiring the wrong person prevents a company from hiring anyone.

Employee Character will eventually come to define a company. For example, if a technician is abrupt and lacks the social skills to communicate with customers, they will offend them and drive customers away. No amount of advertising will overcome this negativity and loss of goodwill. All because that employee lacked basic social skills.

So what are the positive aspects of Employee Character a company is looking for? Essential characteristics are:

  • Ambition. They must have the desire to succeed.
  • Self-esteem. This allows them to project a positive and professional image to the customer.
  • Salesmanship. They must be able to sell products and other services without strong arm tactics.
  • Honesty. They must only sell what is needed.
  • Tenacity. They have the drive to achieve without being pushy or overbearing.
  • Integrity. They give the customer what they have paid for without cutting corners.
  • Patience. They will allow the customer time to explain the problems they have.
  • Driving Skills. This may possibly be the most important characteristic. They must possess good driving skills, a service vehicle is a rolling billboard.

It may seem impossible to find an individual with all of these attributes. Many such individuals do exist and only need be given the opportunity to prove themselves.

Once again Employee Character will make or break a company, hiring the right employees will make a company successful and profitable.

Related Articles and Information:

Thank you for reading Bane’s Blog®

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

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The Bane-Clene® Team.


Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.


“A to Z” Alphabetical Index to the Bane-Clene Web Site


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