Friday, May 18, 2018

LEADING AND MANAGING EMPLOYEES

All of us who own a business strive to be a good boss. We may take courses or read books. Also, we may peruse articles about human relations as they relate to personnel matters.

All of these are valuable tools as long as we don’t forget the most important fact. Being a leader is more than having the right techniques to manage, it is having the right qualities.

What do employees respect most in a leader? They want someone who is honest and sincere. Someone they can trust.

These qualities may be faked for a short time but over the long run employees will know if you truly possess them. If you have the best interests of your employees, it will show in your interaction with them. No leader can create a feeling of trust quickly. It will take time and effort. Nor can you project sincerity like a light switch that be can turned off and on. Owners who are sincere don’t have to talk about it because it becomes apparent to all in their everyday actions. The only way to keep the trust of your employees is to be honest.

Thank you for reading Bane’s Blog®.

Related Information and Articles:

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene® Team.




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Friday, May 11, 2018

AGE IS A STATE OF MIND

Owning and operating a small business has its trials and tribulations. There are days we might say “we are too old for this”. However our business also has its rewards. We must never lose sight of those positives that come our way each day and make us feel young.

Age is a state of mind,
If you have left your dreams behind,
If hope is cold,
If you no longer look ahead,
If your ambition's fires are dead,
Then you are old,

But if from life you take the best,
And if in life you use a jest,
If love you hold;
No matter how the years go by,
No matter how the birthdays fly,
You are not old.

Author: Unknown

Thank you for reading Bane’s Blog®.

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Friday, May 04, 2018

ACHIEVEMENT

Achievement is the result of making continuous efforts.

The line between failure and success is so fine that we scarcely know when we pass it; so fine that we are often on the line and do not know it.

In business, we may sometimes feel that circumstances appear to be insurmountable. Many people throw up their hands in defeat, when with a little more effort, persistence and patience they would achieve success.

There is no failure except in no longer trying. There is no defeat except from within, no really unconquerable barrier except our own lack of purpose.

Thank you for reading Bane’s Blog®.

Related Information and Articles:

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene® Team.




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Friday, April 27, 2018

Say What You Mean

Some people take forever to get to the point and “say what they mean”.

When making a presentation and giving an estimate to a prospective client, truer words were never spoken.

It’s important to avoid that mistake. Here are a few suggestions:

  1. Prepare what you are going to say beforehand.
  2. Be specific by saying exactly what you want to say.
  3. Be brief and speak to the point (the clients’ needs). Trying to cover points that are not relative dilutes the message you are trying to convey.
  4. Be clear with your message and keep it simple.

Related Information and Articles:

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene® Team.




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Friday, April 20, 2018

Lack of Communication, Not Competitors Hurt a Company

Much has been written about communication and its importance to the success of a company. Small businesses with 2 or more employees or larger operations “must” let employees know why they are asked to do things a certain way. Even the simplest task has importance and therefore plays an integral role in the financial results of a company.

Usually when a Company suffers financial setbacks, it is due to internal strife not their competition. Failure to plan, lack of training and internal bickering among family, management and employees are the major reasons for failure.

This failure is usually precipitated by the aforementioned “lack of communication”.

Related Information and Articles:

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene® Team.




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Friday, April 13, 2018

Hazards in Using Subcontractors/Vendors

Many cleaning firms are using independent contractors or vendors to do their work. The avoidance of payroll taxes, supervision and record keeping are the main reasons for doing business in this way.

There are several downsides to such an operation, all of which are overwhelmingly negative. When you use a legitimate sub, you lose personal control of how your customer is treated. Customer retention is more difficult, as it becomes a distinct possibility that “your” customer will become “their”" customer.

Finally, the IRS is probably the best argument against using a sub. The IRS has always given attention to carpet cleaning, floor cleanings, janitorial services, etc. If after an audit a subcontractor is deemed to be an employee, penalties and interest will be applied and an audit may be extended to previous years. Ultimately, if the penalties and interest can not be paid within a certain time frame, some companies have been forced to liquidate.

Some of the criteria the IRS applies to determine if a subcontractor/vendor relationship is legitimate are as follows:

  1. Do the subs set their own hours?
  2. Provide their own trucks, equipment and supplies?
  3. Provide their own insurance?
  4. Hire their own help and pay payroll taxes?
  5. Have the freedom to do similar work for others?
  6. Work without your supervision?

Related Information and Articles:

These are just a sampling of the factors the IRS will apply in determining if a firm is employing legitimate subcontractors/vendors.

If you use an outside company to do your work, be sure they meet the requirements for subcontractor status. Once again if you fail, it will could be financially painful, even to the point of putting you out of business.

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene® Team.


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You can also order the packet at the Catalog Request Form.


Friday, April 06, 2018

How Do I Successfully Sell The Job?

There are many facets of B.Y.O.B. (Building Your Own Business) and being able to the sell the job is but one of them. Here are some basic ideas and principles.

  1. Sell the benefits of clean carpets with the emphasis on good health and indoor air quality.
  2. Sell the fact that your cleaning method is recommended by the nation’s carpet mills and fiber manufacturers. Mention the warranty requirements by mills and have a sample of one of their brochures.
  3. Sell your assurance of high quality service and the prolonged life of properly maintained carpets.
  4. Emphasize special training, education and certifications you have completed to properly maintain the investment they have in their carpeting.
  5. Be able to knowledgeably and properly answer any questions or ease any qualms they may have about you or cleaning in general.
  6. Finally, Ask for the job. So many do a great job in selling
    but they don’t ask for the order.

Related Information and Articles:

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene® Team.


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Friday, March 30, 2018

FORGET IT!!

Looking for “new”, catchy ways to attract customers? Forget It!!

Certainly we need an informative and thorough advertising program. Beyond that, instead of looking for gimmicks, etc,. consider what works every time. Devote your time to making sure you and your staff provide good, old-fashioned hard work. Provide this and your customers will become your best emissaries.

Referrals and repeat business from satisfied customers will bring you success and greater profits. Offer high quality service to a select market and your reputation will become the biggest part of your advertising program. Always be appreciative of your customers, offer good value and be courteous to them.

These are the tried and true “old” catchy ways that make your Company more successful.

Related Information and Articles:

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene® Team.


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You can also order the packet at the Catalog Request Form.


Friday, March 23, 2018

Tax Breaks For The Middle Class

Lawmakers have enacted many tax incentives that will benefit middle class families and small businesses. It will be important to consult with your CPA and or tax advisor. These are but a few of the highlights.

  1. Savings Tax credits or IRA deductions continue to be an important tax advantage. Also, there is the obvious benefit of providing for your eventual retirement. Depending on how your business is structured you may have little or no social security benefits at retirement. So some type of retirement plan is paramount.
  2. The child credit of $1000 obviously benefits business owners with children. This credit reduces your tax bill dollar for dollar.
  3. Speaking of children, you may also qualify for a tax credit that will reduce the cost of child care. Eligible expenses may include the cost of preschool, before or after school care and summer day camps.
  4. Charitable contributions are easy to keep track of if you write a check. However, do not overlook driving your car for charity events, plus parking and tolls. Postage you pay or supplies you provide for a charitable or fund raising event may also be deducted.
  5. Many small business owners are members of National Guard or Reserve Units. For 2017 travel, the rate is 53.5 cents a mile plus what you may have paid for parking or toll fees. You may claim this deduction even if you use the standard deduction rather than itemizing.
  6. Deductions for Medicare Premiums for the Self-Employed are available to those that continue to run their own business after qualifying for Medicare. They can deduct the premiums they pay for Medicare Part B and Medicare Part D, plus the cost of supplemental Medicare (Medigap) policies or the the Medicare Advantage plan.
  7. Airline baggage fees are deductible if you are self-employed and travel for business. Keep track of those and other expenses when you attend seminars, schools (such as The Bane-Clene® Institute) or other business related events.
  8. Bonus depreciation and beefed up expensing may allow you to write off the full cost of qualifying carpet cleaning equipment, trucks and other assets. For 2017, businesses can expense up to $500,000.00 worth of qualifying assets.
  9. Those that are self employed and pay the full 15.3% Social Security and Medicare Tax can write off half of what you pay. This deduction is on the first page of Form 1040; so, it is not necessary to itemize to take advantage of it.
  10. If you use part of your home exclusively for your business, there are office credits for the self employed. There are some stipulations; so, check with your tax consultant to see if you qualify. If you do, then part of your utility bills, (rent or mortgage, insurance costs, etc. may be deductible.
  11. Health insurance premiums for you and your family if you are self employed. This deduction is disallowed if your spouse is eligible for Health insurance at their job

This information is for enlightenment purposes only and is not intended to be a substitute for professional advice from a CPA or other tax adviser. Please consult with them for clarification and whether you qualify.

Related Information and Articles:

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene® Team.


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You can also order the packet at the Catalog Request Form.


Friday, March 16, 2018

HIRING IS A FULL TIME JOB

An often refrain in the Carpet Cleaning business is “I can’t hire good help”. While we do not dispute that notion, our industry is not the only one which experiences such an issue.

So how do you proceed to remedy this situation? Some people run want ads and others use employment agencies, which are certainly viable strategies. However, there are people who would like to and want to work, if they were asked and if they found the job rewarding. So, the key is asking. All owners and managers should go out and recruit. Coaches use that strategy all the time in looking for players at the high school and college level. When you are out and about, look for people a good attitude, patience, courtesy and a professional appearance. Hand that person your business card and tell them you have a job opportunity available. Invite them to call you at their earliest convenience to discuss this opportunity.

Don’t just invite one or two; keep the pipeline open as many people may not call you until they feel the time is right. Statistics show the lack of “Satisfying Work” is one of the main reasons people change jobs. Just like in your advertising program, hiring is a numbers game. It may take several interviews to find the person you want.

All job applicants should fill out an employment application. This document should list references and these should be checked. Your insurance company should process the applicant’s Driver’s License information through your State’s Bureau of Motor Vehicles. All information on the application should be verified. There should be a place on the application where you tell them of the intent to do these things and the applicant should acknowledge that by signing the application.

Related Information and Articles:

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our web site at https://www.baneclene.com.

The Bane-Clene® Team.


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You can also order the packet at the Catalog Request Form.


Friday, March 09, 2018

The Name of the Game

Brand RECOGNITION certainly plays a prominent role in any marketing and merchandising effort. However, it is only one of the “R” factors which will allow a company to enjoy success.

The other “R” factors are REFERRALS, RELIABILITY and REPUTATION. In the beginning of the purchasing process, a consumer may choose a company based upon brand “recognition”. In other words, there was a “referral” for your company. But then, based upon the performance of your Company, the consumer develops an opinion for “reliability”. Then that opinion establishes a “reputation” for the company.

Therefore, all the “R’s” are intertwined and are building blocks for your Company; so, let’s recap:

RECOGNITION. Promote the brand of equipment and chemicals you use. List any organizations or groups you belong to. If you have been in business for an extended period of time, list that - it establishes credibility. Keep your vehicles, equipment and employees looking professional. These all definitely help build brand recognition.

REFERRALS. Referrals are the life blood of all companies. They establish instant credibility. Unfortunately, but not unexpectedly, an unhappy customer will tell more people about their experience, than a happy customer. Work hard to keep your referrals “Five Star”.

RELIABILITY. Do what you promise and do not promise more than you can deliver. Show up on time. This too leads to more positive referrals.

REPUTATION. The final “R” - this is what you have worked hard to achieve. Your Company must continue to maintain their “high quality” work. A reputation can quickly be tarnished; so do not rest on your reputation. Competitors come and go but a good reputation will separate you from your competitors.

Related Information and Articles:

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our web site at https://www.baneclene.com.

The Bane-Clene® Team.


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Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.


Friday, March 02, 2018

The Competitive Edge -- It’s You!

When a customer retains the services of a Professional Carpet Cleaner, they presume that the company possesses the necessary tools and skills to successfully complete the job. Many companies, including yours, use good equipment and chemicals. They send out trained courteous technicians. So where is the Competitive Edge?

Service businesses are people businesses. When all else is equal, the owner or owners running the business must set standards that assure a Competitive Edge. So what are some of the factors and standards that will set you apart?

  1. The proper advertising will educate potential customers about your company and the services you offer. It should be informative, to the point and always maintain a positive message.
  2. Whether it is yourself or a CSR (customer services representative), a trained well informed person should answer your phone and be prepared to handle incoming calls in a professional manner. A potential customers’ time is valuable, show them you respect that. While sometimes voice mail or message centers may be needed, avoid making it your “normal” way of communicating with your customers.
  3. When your customers see your trucks and technicians, do they see “clean”? Your truck is the first visual perception of your company and your technicians are the second. Make sure everything and everyone is neat, clean and professional looking.
  4. Unless it was done by the CSR during the initial phone contact, be sure your technicians advise the customer of additional services you may offer such as treatments for carpet and fabric protector. Also, if appropriate, treatments for pet odors and or special stain removal should be mentioned.
  5. Instructions on how to care for their carpets should be provided before leaving and technicians should thank the customers for their patronage and the opportunity to be of service.
  6. Leaving a “Thank You / Reply Card” is a professional way to show you appreciate your customer. Or another approach is to follow up after the job either by phone, e-mail or a “Thank You” letter. Any of these will show that you value them as a customer.

Related Information and Articles:

Commit to these simple but important efforts and it will give you the Competitive Edge.

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our web site at https://www.baneclene.com.

The Bane-Clene® Team.

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Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

Friday, February 23, 2018

MANAGEMENT GUIDELINES

Among the duties of a Company’s management/ownership are the responsibility for the well-being of customers, training of employees and adoption of prudent policies for all decisions and trade practices. With that in mind we outline some of those duties.

  1. There should always be direct and open communication among management, employees, consumers and your industry.
  2. Proper insurance coverage should be maintained to protect the company, employees, vehicles and the consumer. Your insurance agent can advise you of these amounts.
  3. There should be initial training programs for technicians, office personnel and all others involved in the operation of the Company. Also, reviews and subsequent training sessions should be maintained.
  4. Since security is always a concern for the consumer, all employees should have proper identification badges to wear when at a customers’ premises.
  5. Safety is also paramount; vehicles and equipment should be properly maintained.
  6. All chemicals and equipment used should be properly identified and should be labeled with usage guidelines.
  7. Management should remain up to date of changes in technology, the carpet industry and upgrades to equipment, chemicals and techniques. These should then be relayed to all employees.
  8. Management should subscribe to a code of ethics that they and all employees follow. Joining the Better Business Bureau would outline such a code and also provide credible credentials for the Company.

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our web site at https://www.baneclene.com.

The Bane-Clene® Team.

Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

Friday, February 16, 2018

Advertising Guidelines

Truthful advertising with a positive presentation affords the consumer a true and valuable impression of your company and viable expectations of your performance.

These are some of the guidelines that Bane-Clene® Systems uses in advertising.

  1. Never promise more than can be delivered. If you have given the consumer an unrealistic expectation of your abilities then it is a recipe for failure. Be forthright with topics such as spot removal and pet odor problems. State what you will do and based upon the degree of the problem the realistic possibility of 100% success. While this may not be what the consumer wants to hear, it will avoid potential problems.
  2. Ads, internet posts, promotions, etc. should be clear and concise. Promote the services you offer, the features of those services and the benefits to the consumer. Prominently mention organizations you belong to and any awards your company has achieved. This will give your company even more credibility. Which in turn enhances the consumers’ view of your company and the services you offer.
  3. Avoid negative ads. Bashing or belittling your competition will ultimately backfire. While it may feel good to you, the consumer may view it as petty or demeaning. Once again, point out the positive points of having your company be their service provider. If there is a competitor that is doing poor work or promising more than they can deliver, it will ultimately catch up with them. Let the marketplace decide.
  4. Pricing should be fair. Everyone deserves to make a profit. Do not offer bogus discounts or unrealistic prices. Remember, if you work cheap then your work will be representative of your pricing.

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our web site at https://www.baneclene.com.

The Bane-Clene® Team.

Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

Friday, February 09, 2018

PRICING GUIDELINES

The consumer buys our services because their carpet is soiled. We are promoting a “first class” service so we recommend the following guidelines.

  1. We have established a minimum service charge. Normal business costs justify such a charge. Your area of the country and its related costs will figure into that charge.
  2. We charge by the total square foot of carpeting cleaned. We will offer the customer a volume discount, this should encourage them to have more cleaned.
  3. Our prices include the movement of all furniture except those which have breakables in them and pianos, massive china cabinets, refrigerators, etc. If the customer wants them moved then they should be free of breakables and extra fees should be negotiated and a release of liability should be signed.
  4. Pricing should be inclusive of everything necessary to clean the carpeting. So, for us, that includes normal pre-spotting, prespray, Preface® and Per-Scent®.
  5. We customize each job by only cleaning and charging for the areas they want cleaned.
  6. We offer additional services at an extra charge for Sta-Clene® or Bane-Guardcarpet protectors. If deodorizing services are required, they too are an extra charge. Any extra charges should be fully discussed and the price(s) negotiated prior to them being performed.
  7. Once again we offer a “first class” service and service a wide range of demographics. If requested, we will return at no extra charge to remove foil tabs and or foam blocks.
  8. Finally, while they do represent an additional operating expense, we offer most major credit cards. We feel that their costs offset the potential of NSF (insufficient funds) checks and the inherent costs of Accounts Receivable and collections.

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our new and improved web site at https://www.baneclene.com.

The Bane-Clene® Team.

Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

Friday, February 02, 2018

Bane-Clene Corp.® will celebrate our 56th Anniversary - February 4th, 2018

We will presume you know the story of how a small start up Janitorial Service morphed into what we are today.

An International Manufacturer and Supplier of Cleaning Equipment, Chemicals and Accessories.

We don’t have to tell you that being in business has its trials and tribulations.

However, more importantly, it has its many rewards for which we are thankful.

Here is just a partial list of what we are thankful for:

  1. An invaluable staff, without whom we did not and will not continue to grow.
  2. Customers that compliment us for doing a good job.
  3. Customers that point out our mistakes. We correct those mistakes, which makes us better.
  4. Good Vendors that keep our supply lines full.
  5. Expert Accounting, Advertising, Financial, Insurance, Legal and Technology Advisors.

Lastly, we are thankful that 56 years ago Wm. F. Bane had a vision and we at
Bane-Clene® strive everyday to promote and build on his vision.

The Bane-Clene Team

Please visit our web site at www.baneclene.com

Friday, January 26, 2018

SERVICES AND PRODUCTS INCLUDED IN OUR PRICE QUOTE

All of us are faced with “price merchant” competitors and “price shopper” consumers. When a consumer “Calls Bane On The Carpet®”, our representative whether in person or on the phone always points out “all” that is included with our service. Many competitors charge extra for moving furniture, pre-sprays, spotting and other “basics” that we include.

Phone or on-line estimates will be given with the understanding that the price will be confirmed, by the technician before the job is started. There will be no charge in the event the customer does not wish to have the service performed.

The price quoted will include the movement of all furniture except that contain breakable items. Heavy items such as pianos, china cabinets, etc. will only be moved upon request, with a signed waiver of responsibility and an extra charge negotiated. Commercially, this would include desks, file cabinets, copiers, etc. Computers should never be moved, period.

These are the guidelines for our services:

  1. Travel charges are included unless the job is outside our normal service area.
  2. Bringing our own pre-softened water for cleaning and removal of recovered dirty water and soil from their premises.
  3. Adding Per-Scent® to our cleaning solution for an extra clean fragrance.
  4. All cleaning agents and chemicals including TLS® 2000 Traffic Lane Spotter and Preface® Prespray.
  5. Pre-spotting of carpets.
  6. Wiping down baseboards and adjacent floors if they show signs of over-spray.
  7. Cleaning of door and extra mats at no charge.
  8. Raking of carpets and setting the pile after cleaning.

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our new and improved web site at https://www.baneclene.com.

The Bane-Clene® Team.

Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

Friday, January 19, 2018

TRAINING

Technicians are ambassadors for your company. In fact, many times they are the only ones whom your customer may meet in person. So it is imperative that they portray a positive attitude and a professional image.

We have outlined some basic guidelines that the service division of Bane-Clene® follows:

  1. Technicians should not discuss personal problems, politics, religion or other social topics and subjects that can be considered sensitive in nature.
  2. They should not stare at or comment about furnishings or other objects in the home.
  3. They should not ask to use a customer’s phone or computer.
  4. They should not ask to use the restroom unless an emergency.
  5. No smoking on a customer’s premises.
  6. Offers of refreshments should be politely declined.
  7. Technicians shall not oversell a job, by up-selling unneeded extras.
  8. They should never make derogatory comments about other cleaners, mills or retailers.
  9. They should have good communication skills and be able to answer any questions regarding the process, chemicals or services being performed.
  10. They should not drive off the driveway or parking lot unless requested to do so.

Related information on the Bane-Clene web site:

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our new and improved web site at https://www.baneclene.com.

The Bane-Clene® Team.

Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

Friday, January 12, 2018

SAFETY and SECURITY

Public and employee safety is extremely important. Consumers are wanting to feel assured that the people who are coming into their homes and or businesses are trustworthy.

That being the case we have set forth some basic guidelines that are important:

  • A technician must have a valid driver’s license. Safety classes should be conducted since vehicles may be operated in areas where pedestrians are present.
  • Before leaving a customer’s premises, the driver should walk around the vehicle to be sure there is no one around the vehicle. If there is a second technician, they should remain outside the vehicle if it needs to be backed up before leaving.
  • All drivers should receive training in courteous driving. Company vehicles are rolling billboards. Therefore, courteous driving is a tremendous public relations tool.
  • Technicians should place caution mats at any place where damp carpeting intersects hard surface floors.
  • Operating and cleaning techniques should be safe to operators, bystanders and customers. Management is responsible for training employees in the usage of all equipment, accessories and chemicals.
  • If technicians are working in vacant or premises where the customer is not on site, then proper care should be exercised when securing the premises before leaving.

Related information on the Bane-Clene web site:

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our new and improved web site at https://www.baneclene.com.

The Bane-Clene® Team.

Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

Friday, January 05, 2018

EMPLOYEES

An employee is an extension of management and ownership. They normally are the first representative to come in contact with a potential customer. They then become responsible for customer satisfaction. The company’s success and the customer’s satisfaction depends on the attitude, appearance and performance of the employee.

Based upon these principles we offer some basic guidelines for employees:

  • Live, knowledgeable people should answer inquiries and customers’ questions. These may include, but not be limited to, carpet and upholstery cleaning and other services the Company offers. Consumers are busy and deserve quick, concise and informational answers to their questions.
  • Technicians should be well groomed and uniformed. They should be paid an amount that encourages good work. Some methods that accomplish that are strict commission or salary or hourly rates plus a commission bonus based upon performance and revenue.
  • Employees must be bondable and insurable. Current drivers license should be verified.
  • Proper screening and interviewing should be done. The character of employees is extremely important since they will often be alone in a customers’ premises.
  • If background checks and drug testing are done, they should be conducted by independent services. If implementing these type of tests be aware of local labor laws that may dictate exactly what can be done.
  • Employees should sign an employment agreement. This should outline what is expected of them and what they can expect of your Company. Once again be aware of what wording is allowable in the agreement.

Related information on the Bane-Clene web site:

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our new and improved web site at https://www.baneclene.com.

The Bane-Clene® Team.

Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.