Wednesday, January 22, 2020

How to Professionally Remove Tar and Asphalt Driveway Sealer from Carpet


Asphalt track-in from parking lot

Especially on hot days and especially when fresh, tar, asphalt driveway sealer and roofing tar may be walked onto the carpet (and even onto vinyl tile) from driveways and parking lots and turn the carpet yellow.

Since this is being tracked in from the outside, it is most noticeable near the entry areas. This is most common after repaving or sealing the asphalt, especially in the summer with elevated temperatures.

This problem is most commonly a problem on blue and light gray carpet.

Yellowing from tar track-in is virtually impossible to remove. Asphalt coating and sealers are coal tar based materials, which are yellow when highly diluted in solvent. Unfortunately, the solvents required to totally remove these materials are also strong enough to delaminate the carpet.

Whenever a customer asks for your advice on replacing carpet and has a parking lot, advise him or her to avoid blue and light gray colors.

If not removed when fresh, yellow stain from asphalt and tar from parking lots and driveways is nearly impossible to completely remove without delaminating the carpet.

For small areas, apply a bead of the Pro-Solve Gel to the area to be treated, agitate, apply a bead of Power Gel, agitate and extract.

For large areas, prespray with TLS® 2000 mixed with Pro's Choice Energy, agitate, and extract at high temperature preferably with PCA™ Formula 4 or Super LCA® followed with a Brown Out® rinse through the base unit - be sure to neutralize the tank with cleaning solution afterward.

If this fails, pre-spray with Citrus APS™ Spotter and clean.

Advise the customer to use adequate walk off mats which are exchanged or cleaned at least weekly.

For dried road tar, be sure to cut up the tar into small pieces first using Duckbill Napping Shears.

Related Tar Removal and Carpet Yellowing Information:



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Friday, January 17, 2020

OVERCOMING SALES RESISTANCE

When initially talking to a prospective customer, there is a period of time when you will need to overcome sales resistance. It is of the utmost importance to be enthusiastic and friendly. This will help establish the tone for your meeting.

What causes this sales resistance? There are potentially many reasons. Maybe it is the customer’s normal reaction. Or is it a feeling of obligation to the current provider? Or is it because the customer had a bad experience?

Whatever the reason, you need to break through this resistance. You can do that by making a brief and positive statement that will hopefully peak the person’s interest. At this point, you gauge the prospect’s further interest in what you have to say.

If the interest appears low, you must be careful not to apply too much pressure, as this will surely further the resistance. At this time, you should ask if the prospect has further questions or would like further information. If the answer is no, ask if you may follow up at a later time. Often, it takes more than one meeting to overcome sales resistance. Whether the individual agrees or not to another meeting, don’t forget to offer to provide information about your company and above all thank the person for the time that was allotted to you.

If you have peaked the individual’s interest, then it is time to start asking questions that will provide you the information you need to make a proposal. All the time, continue to be enthusiastic and friendly. You have broken through any resistance, you certainly do not want to do anything that will reverse that.

Overcoming sales resistance may take time and is a process, but if you use the right approach and techniques, you more often than not will attain success.

Related Articles:

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Wednesday, January 15, 2020

Red Color on Carpet after Acid Treatment - Cause and Cure



Bane-Clene YouTube Video - How to Fix Red or Pink Carpet Stain after Acid Treatment

Red Color after Acid



Have you ever treated a carpet with a rust remover or with an acid-based browing removal product and had the treated area suddenly turn pink or red?

On one of our many workshops, there was a water fountain in the meeting room and the carpet around it had turned red. I immediately knew what had happened! Someone tried to remove hard water scale on the water fountain and got a bunch on the carpet!

Sometimes, nylon carpet turns red or pink after being treated with an acid such as Brown Out® or a rust remover such as Whink®.

This is usually due to a pH sensitive dye used by the carpet manufacturer.

Treatment with non-sudsing ammonia will usually reverse this effect.

NOTE: It MUST be NON-SUDSING (clear) ammonia! The ammonia reverses the effect and simply evaporates away! Heart can now stop beating so fast!

Link to YouTube Video on How to Correct Color Change to Red in Carpet - from a Bane-Clene Training Seminar.




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Copyright: Bane-Clene® Corp.

Date Modified: January 8, 2020

Date Published: January 8, 2020



Friday, January 10, 2020

LAWS OF NATURE

Through observation and actual happenings, there have been many Laws of Nature recorded and hypothesized. Here are a couple of the most popular.

Murphy’s Law: “If anything can go wrong it will.”

Parkinson’s Law: “Work expands so as to fill the time available for completion.”

Here are a few others that have been conceptualized in general wording.

“We are all self-made.” Each of us is responsible for the person we become.

“What we value has to be worked for.” Relationships and possessions we value will generally require a great deal of time, energy, patience and understanding.

“People who don’t make mistakes stifle their self-motivation and creativity.” Those who are willing to try even though they make mistakes will learn from those mistakes. Overcoming mistakes makes us more successful.

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Wednesday, January 08, 2020

How to Remove Acne Medicine Stain and Bleach Spots from Carpet


On occasion, a carpet cleaner calls us in a panic because a customer has called complaining about bleached out spots that appeared the next day after they had cleaned it.

Oxy 10 Acne Medicine

Acne medications such as Oxy-10® are designed to control facial acne. Benzoyl peroxide is a common ingredient in these compounds as well as in some foot powders and some other medications.

In the presence of moisture, the benzoyl peroxide in most acne medications form hydrogen peroxide, which can bleach out most carpet dyes or change their colors. Since this is an oxidizing bleach, it can be neutralized with a reducing bleach (anti-chlor). Red Relief or Red 1 would act as an anti-chlor, but the best anti-dote is ChlorX Bleach Neutralizer.

We recently added a video to YouTube about this problem and have posted it below.


How to prevent or repair acne bleaching of carpet:

  • If fresh and the carpet dye not yet bleached out or color changed:
    • DO NOT GET WET WITH WATER.
    • Scrape up the medication.
    • Blot with Saf-T-Solv™ Dry Volatile Spotter.
    • Treat with ChlorX Bleach Neutralizer to neutralize the bleaching action.
    • Leave on the area at least 15 minutes to neutralize the benzoyl peroxide
    • Thoroughly extract.
    • Dry blot the area.
    • Let the customer know that bleaching may occur later and suggest greater care in not getting the medication on carpet in the future.
  • If old and the benzoyl peroxide has already affected the carpet dye:
    • Thoroughly soak the bleached area with ChlorX Bleach Neutralizer to neutralize the bleach.
    • Allow 3 minutes dwell time prior to your color restoration.
    • Rinse out the anti-chlor.
    • Very important: Remove as much moisture as possible before you begin your color restoration.
    • Spot dye where necessary with the CMC Color Modifying Cosmetics Color Repair Kit.
    • If you are correcting a spot on gray carpet, you will be using the Gray/Black CMC.
    • If you are correcting a spot on a tan or brown carpet, you will be using the Tan/Brown CMC.
    • Apply a conservative amount of Pro-Solve NE (soon to be renamed “CMC Application Fluid”) to the bleached fibers and rub the fibers lightly with the CMC to transfer color onto the fibers.
    • Work the color into the fibers with a Carpet Shark. NOTE: Pro-Solve NE is not the same product as Pro-Solve Liquid!
    • If excess color is applied, dampen a terry towel with Pro-Solve NE and wipe away the excess color.
    • Once dried, Pro’s Choice CMCs are considered semi-permanent. However, an aggressive solvent will remove them.
    • Treat the area heavily with ChlorX Bleach Neutralizer solution. Leave on the area at least 15 minutes to neutralize the benzoyl peroxide and thoroughly extract.



How to Treat Acne Medicine Stain on Carpet







This is video clip is from a portion of a Bane-Clene training class for professional carpet cleaners conducted by Bane-Clene’s chemist at the Bane-Clene training center in Indianapolis, Indiana.


VIDEO: Repairing Carpet Bleach Spots with CMC Color Modifying Cosmetics Color Repair Kit for Bleach Stains




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Friday, January 03, 2020

SELLING OVER THE PHONE


Even with all the modern conveniences we have at our disposal, there never seems to be enough time in the day.

One way to overcome this lack of time is by selling over the phone. Here are some tips that may help you.

  1. Have an outline of what you want to cover. This would include features and benefits of your company.
  2. For a cold call, make sure you speak to the right person and then keep it short. After your initial presentation, ask if they have anymore questions. If they do, then the call will naturally extend itself.
  3. For an existing customer, place them on a brief hold and gather records from their previous service trips.
  4. For a cold call, offer to send literature that will reinforce what you have just discussed with them.
  5. For a cold call, ask the person for an appointment that you can further discuss your services whether by phone or in person. If in person, offer to give them a demonstration.
  6. For an existing customer, after you have gone over their needs, be sure to remind them of other services and products you provide before you schedule their appointment.

Related Articles:

Thank you for reading Bane’s Blog®

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

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The Bane-Clene® Team.



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Wednesday, January 01, 2020

Phone calls from customers about a stain from the Christmas tree skirt



Christmas Tree Skirt Dye Stain Removal

Christmas Tree Skirt Stain



Procedure for removing this stain is often found on the carpet after the Christmas Tree has been taken down:

This stain is found after the Christmas Tree has been taken down. Many felt skirts used underneath Christmas Trees have rich green and red colors which tend to bleed color to the carpet below. The tree skirts are loaded with excess dye that can stain carpets permanently. Stains can happen from water overflowing when filling the tree stand, causing the skirts to get wet, putting the excess dyes into the rug. Additionally, if this was a tree that was frequently over watered, there may also be some mold under the skirt!

  1. First, simply prespray with Preface® and extraction clean the area.
  2. Then using a clean, white towel, blot with rubbing alcohol.
  3. Then treat the area with Stain Magic®. Cover the treated area with a clear plastic and allow to dry overnight. This should also remove any mold that may have developed under the skirt.
  4. Frequently, the stain won’t come out because the consumer has already set the stain with an acid-based stain remover or vinegar!
  5. Of course, a tree skirt should never be cleaned - it would shrink and bleed since it’s usually made of felt.



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Copyright: Bane-Clene® Corp.

Date Published: November 12, 2017

Date Modified: February 11, 2018