CUSTOMER SATISFACTION

Multiple articles, surveys, etc. with Customer Satisfaction as the topic have been published. In fact, we ourselves have done so on more than one occasion. That said, we feel it bares repeating. Everyone is painfully aware that prices continue to rise, supply chains even after over 4 years continue to be less than dependable. Reliable and dedicated employees are at a premium. So how do these and other factors impact and relate to Customer Satisfaction? Basically, it means people have less money to spend so discretionary spending is scrutinized even more carefully. Many dissatisfied customers don’t bother to complain which only magnifies the need for Customer Satisfaction. For those that do complain, here are some of the most cited reasons: Poor complaint handling Delay in the delivery of goods and services Poor quality goods, service and or workmanship Billing errors Bait and switch pricing tactics Failure to fulfill or implement warranties Deceptive, misleading or inaccurate advertising and or representations Discourteous, incompetent or impolite employees Customers are hard and costly to cultivate; so losing them to a lack of Customer Satisfaction is obviously detrimental to building a successful and profitable business. Related Articles and Information: Bait and Switch in the Carpet Cleaning Industry Customer Service in the Carpet Cleaning Industry Eleven Commandments of Good Business - What is a Customer? Hiring New Carpet Cleaning Employees Recruiting Tips for Hiring Employees for Your Carpet Cleaning Business The Customer Is (Still) Always Right There Is No Substitute for Service Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner

Urgency

Urgency was once the watchword for every da life. Whether in someone's personal or business lives this was what motivated people. Too often today, assignments are met with an attitude of, “I’ll get to it when I can.” Making a job or task last longer for perceived job security or not finishing it until tomorrow is considered an acceptable way by many. In reality, if the job was finished as expediently as possible not only would the company benefit but also the employee would benefit by actually increasing their job security. An employer would view this as a “can do” attitude as opposed to just putting in the required time. Additionally, those in charge would realize the value of this person and it would foster better relationships in the work place. In all fairness, there are many distractions today, text messages, personal phone calls, checking personal e-mails or just perusing the web all can and will take away from an employee's productivity. An employee that can rise above all those distractions or keep them to a bare minimum will quickly show their worth and value to a Company. All that said, a sense of urgency must start at the top. Management and or owners should never show a nonchalant attitude when dealing with day to day activities. Employees shouldn’t be expected to care if their boss exudes an air of indifference or appears lackadaisical. Exhibiting a sense of urgency by management and employees will increase productivity and translate into more profits and therefore success for everyone and the Company. Related Articles and Information: Four Characteristics of a Successful Person The 15 Factors of Success in Carpet Cleaning Business Twenty Steps to Success What Makes a Company Successful in the Carpet Cleaning Business? Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner

VACATION

A vacation is considered a respite or break from something. Just thinking about the word conjures up certain pleasant mental images. Depending on your preference it could be the beach, the mountains, theme parks or a myriad of other enjoyable locales. Our jobs can bring moments of stress and anxiety. Whether, we work on the phone or out in the field it all mounts up. Demanding customers, broken supply chains, time restraints and pressures from bosses or colleagues are just a few of the situations we face day-to-day. However, in the world we now live in, a real vacation may just be a dream. Costs continue to rise and travel can be a hassle. While certainly abated, the specter of Covid still exists. Many places once considered safe are not. Yet, we all need something to relieve stress and anxiety. To that end, perhaps a mini-vacation will help. Before you take the next phone call or arrive at the next service location or designation, take time to “get-a-way”. If you are in the office, you can get a cup of coffee or just take a short walk. If driving, pull over and get out and stretch your legs. Take a moment to close your eyes and envision a place that makes you smile. While your eyes are closed, take a few deep breaths and avoid thinking about work, appointments or pending duties. Continue reflecting and let your mind relax and transport you as you float away to your perfect vacation spot. If you allow it, you can experience a vacation without ever being there. After a few minutes on vacation, you’ll be ready to get back to work feeling invigorated, refreshed and with a renewed outlook. Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner

EMOTIONS

Emotions can be hard to control. Letting emotions get the best of us may lead to damaging relationships with family, friends, associates and or customers. It certainly is not easy to remain calm in the hectic world we live in today. Maintaining control of emotions is an art. To some people it is inherent and to others it is a discipline to be mastered. So what are some tips to practice self-control of our emotions. Keep a smile on our face and in our hearts. Work to keep hassles from effecting our demeanor. Make cooperation our trademark. Consider that the person we are working with may be experiencing issues that effect their emotions. Put ourself in the other person’s position Strive to make each and every contact with someone a pleasant one. Think before we speak or act. Emotions are controllable and therefore can be used to achieve positive results. Related Articles and Information: Four Characteristics of a Successful Person Image in Carpet Cleaning Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner