Friday, December 02, 2022

Remember Pearl Harbor

That was the battle cry of WW II. President Roosevelt (FDR) said, “Sunday, December 7, 1941, a day that will live in infamy.” Not many are alive who were there that fateful morning when the attack took place on our Pacific Fleet as it lay at anchor. Those who were there will never forget and others not there will never forget it or where they were when they heard the news.

As we commemorate the 81st anniversary of the Pearl Harbor attack, a thought comes to mind. Will “Remember Pearl Harbor,” “Remember the Maine” and “Remember the Alamo” become forgotten or irrelevant. Will 9/11 succumb to the same fate? Not because those that were there or were aware of it are gone.

But because those events have been relegated to the back pages of History books or are routinely ignored by many schools as they “preach” not “teach.”

Unfortunately, there has been a tremendous cost in the loss of lives in these tragic events. Thank God for our brave troops and first responders who have been involved in them. In this land of plenty and freedoms, with all of our problems, people still yearn to come to live here.

However, please remember “Freedom is not free.”

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The Bane-Clene® Team.


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Thursday, November 24, 2022

Thanksgiving Day

Thanksgiving

Thanksgiving is truly a special day. It was first celebrated in 1621 when the Pilgrims and the Wampanoag Native Americans shared a fall harvest. In 1863, President Lincoln proclaimed a national day of thanksgiving to be celebrated each year on the fourth Thursday of November.

Thanksgiving Day is more than memories, food, football and parades. It is a day of thanks. On this day, we are reminded of the bounty of treasures that are a part of our everyday lives.

We spend a few, often too brief, moments in prayer or meditation before dinner to say thanks for our family, friends and the wonderfulness of our lives. The true meaning of Thanksgiving should not end there. Ponder the two words that are involved: thanks and giving. We should therefore be reminded to give thanks and to share. Take the time to share our economic benefits, material wealth and talents with those who can use our help.

Once again as you sit down to dinner, ponder the true meaning of Thanksgiving.

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Friday, November 18, 2022

Every Time The Phone Rings – The Boss is Calling

Veterans Day

It’s through the telephone that most of your customers receive their first impression of your company! A smile is contagious, and a smile can be transmitted hundreds of miles through the telephone.

Greet your customers with a smile in your voice, and you can be certain that you are making a good first impression.

Be sincere when you are talking with customers. Confidence in your products and services is conveyed to your customer through your sincerity.

Be polite! Don’t forget simple phrases such as, “How may I help you?” “Is there anything else I can do to help you today?” and “Thank you for your order.”

Avoid saying “no.” If asked by a customer to do something about which you are unsure, let him or her how that you will certainly try! This is a positive approach, and it reassures the customer of your desire to help.

Remember, the customer is your boss! He or she may not sign your pay check, but without the customer, you wouldn’t have a pay check.

Thank you for reading Bane’s Blog®

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The Bane-Clene® Team.

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Friday, November 11, 2022

VETERANS DAY

In America, we enjoy many of our freedoms because of the dedication and courage of all our Veterans

Veterans Day always falls on November 11th. It is this day that we honor those Veterans.

Veterans Day originated as Armistice Day and marked the end of hostilities of World War I that occurred at the 11th hour of the 11th day of the 11th month in 1918. The first Armistice Day was commemorated in 1919.

The day was originally set aside to honor the Veterans of World War I. After World War II and the Korean War, Congress recognized a need to expand the meaning of the day and recognize ALL veterans.

So in 1954, the word “Armistice” was replaced with “Veterans” as a way to include all Veterans of all American wars.

Veterans Day is a federal holiday which many cities celebrate with parades and ceremonies.

In Washington, D.C., the celebration includes a wreath laying ceremony at Arlington National Cemetery.

Veterans Day is a day not only to honor those that made the ultimate sacrifice for our country, but also to recognize those who continue to serve today.

Take this time to thank a Veteran who fulfills this patriotic duty to maintain the freedoms of our country. You can show the respect you have for them by properly honoring and displaying the American Flag. One way that is accomplished is by always standing and placing your hand over your heart during the playing of the National Anthem.

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Veterans Day

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Friday, November 04, 2022

VOTE

November 8th is obviously election day.

If you have not already done so, PLEASE exercise your right to vote.

As small business owners whoever is in charge has a tremendous effect on yours and all of our businesses.

The Bane-Clene® Team.

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Friday, October 28, 2022

SURVIVAL MANAGEMENT RULES IN UNCERTAIN TIMES

Rule number 1: Don’t believe everything you see and hear. The media can and will manipulate issues.

Rule number 2: Avoid the “woe is me” mentality exhibited by others; stay positive and upbeat.

Rule number 3: Take time to re-evaluate and possibly redefine company policy.

Rule number 4: Good employees currently are harder to find. Work with those you have to improve output.

Rule number 5: Avoid cutting advertising; however, re-evaluating and fine tuning its direction is prudent.

Rule number 6: Evaluate expenses, any trimming of expenses will go to the bottom line.

Rule number 7: Take your time to make decisions, the wrong decision may erode the bottom line.

Rule number 8: If the decision you made ends up being wrong, don’t fret just correct it and make it right.

Rule number 9: When it’s time to VOTE, remember who and what caused these uncertain times and VOTE for change.

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Friday, October 21, 2022

CREATIVITY vs IMPLEMENTATION

Businesses are constantly being bombarded with ads about having more creativity.

Creativity is simply defined as thinking of new things or ideas. But what if the things or ideas are already available to them and they have not been utilized or discovered?

It’s all well and good and certainly necessary to have creativity, but what a company really needs to be successful is to have implementation of these creative things or ideas.

Usually there are creative and also “can-do” people in most organizations. So, are the creative people also being implementing people or are they forming a road block? If they are a road block, then Management must take the necessary action to get these ideas in the hands of those that will implement them.

Businesses will prosper and grow by a “get-things-done” environment; therefore, creativity followed by implementation is a recipe for success and more profits.

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Friday, October 14, 2022

WASTING TIME

Are you someone who is or do you know someone who is wasting time?

People who perform tasks or accomplish duties on time and in an efficient way have learned to avoid pitfalls that waste time.

Among them are:

   Laziness.   Not effectively using their time whether for work or even play. For some people, it is a simple avoidance of tasks or duties. Do they find the task is too difficult or are they uncomfortable in performing it? For still others, it is a character flaw because they may be lazy by nature.

   Procrastination.   Delaying or otherwise unnecessarily and voluntarily postponing tasks that require immediate attention, which may result in negative or possibly irreversible consequences. Unfortunately for some people this becomes habitual or worse yet it is intentional.

   Distraction.   People let anything or anyone interrupt their attempt to perform a task or fulfill a duty. Is the distraction caused by a lack of their ability to focus? Or do they not like the task or duty they are to perform so they simply allow themselves to become distracted? Or do they feel it is beneath them and purposefully become distracted?

   Impatience.   These people are annoyed or irritated by mistakes. Are the mistakes the fault of a person due to a lack of preparation, thoroughness or initiative? Their mistakes may be reduced or avoided by more or improved training. If the mistakes are due to a lack of the abilities of the person, then a substitute person may be the answer. However, if the mistakes are due to outside factors then these while not insurmountable are more difficult to prevent or correct. So therefore be patient.

It’s been said time is short therefore one can presume that wasting time is time wasted.

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Friday, October 07, 2022

PERSONAL PROBLEMS

Having responsibility for people whether as an Owner, Manager or Supervisor has its ups and downs.

One of the down or difficult situations is dealing with an employee’s personal problems. It is vitally important to approach the employee in a compassionate and helpful way.

If an employee is having difficulty with their tasks, then it is up to the “boss” to find out why. Is it a lack of training or is the employee ambivalent to the job? It should be pointed out the difference between Company standards and the employee’s performance. That scenario may hopefully be corrected with evaluation, education or a “pep” talk.

But what if the employee is having personal problems brought on by a situation at home or at work? The boss must tread carefully when getting embroiled in melodramas, inter-company conflicts or family and or home issues. The boss can initiate a conversation stating that there is an issue and assuring that they are there to help and endeavor to solve the problem. This should let the employee know that the boss is willing to listen and work with them.

If the personal problem is a conflict within the Company, that should be fairly easy to address and solve. However, if the issue involves some type of addiction or problems with family or at home, then it is best to work with the employee to seek professional medical and or counseling services.

The last thing the boss wants is for personal problems to spiral out of control

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Friday, September 30, 2022

TIME

Image of Supervisors

It has been stated that Time is on our side. That may or may not be true. Actually, Time is either fleeting and can dissipate in the blink of an eye or seemingly last forever. With it, presumably anything can be achieved; without it little or nothing can be accomplished.

Each day begins with a finite allotment of Time. So what will be done with this precious commodity? Will it be wasted on meaningless deeds or exploits or will it be cherished and used to create, accomplish or otherwise achieve a goal? You cannot work forward and borrow the next moments nor can you work backwards and regain what has been spent.

What do you want out of life? Among the possible achievements people strive for are to be healthy, successful, content and to have respect for others and themselves. Therefore, using Time efficiently is of the most importance in achieving these desires and aspirations.

The Time is now because in reality we possess all the Time we will need.

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Friday, September 23, 2022

SUPERVISORS

Image of Supervisors

Supervisors are not only in charge of a number of people but they also need to be in charge of their personal feelings.

Supervisors are only human; they have likes and dislikes the same as others. But good Supervisors know how not to let their feelings show (which is not always easy) or let those feelings affect the way they operate and treat others.

If people feel the boss is treating them or others unfairly or unevenly, then their performance will suffer. People work best when they feel get the same treatment as everyone else. Also, morale will be low when people are subject to the personal whims of their boss.

Good Supervisors should adhere to these basic principles:

  1. Try to rotate jobs so that some people don't get all the good assignments and others all the bad ones.
  2. Don’t make one or a few employees the favorites.
  3. Reward employees based upon merit and their job performance.
  4. Do not pit an employee against another employee. While competition is good, head-to-head rivalries can easily cause friction and bitterness and dissension among the rest of the employees.
  5. Teamwork achieves far better and greater results than head to head competitiveness.

Supervisors should strive to treat everyone equally regardless of their personal feelings.

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Friday, September 16, 2022

WINNERS

Image of winners

Do winners take chances or risks or do they act upon an opportunity?

If you were to collectively ask them, the majority would probably reply that they had seen an opportunity and acted upon it. Thus they had become winners.

Winners will seek out rewards and, while acknowledging there is a chance for failure, they do not fear failure. They exclude negative thinking from their psyche and always strive to think positively. Positive thinking people will more often than not achieve their goals and aspiration.

Winners are described as being lucky but they know that so-called luck is actually the culmination of preparation and opportunity. If someone is not prepared, they may not see an opportunity that has presented itself. Opportunities abound for those prepared to act upon them.

Winners are positive thinking people that will more often than not achieve their goals and aspiration.

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Friday, September 09, 2022

ATTITUDE AND MOTIVATION

Sometimes people are bored and frustrated because they do not possess the proper Attitude and Motivation. At times, it may be the business or the field the business is associated with. However, more often than not it’s the people themselves. Unexcited, unmotivated people can carry their boredom with them. This affects everyone they come in contact with whether they are the owner, manager, supervisor or one of the employees

Each of us is responsible for bringing the proper Attitude and Motivation to the workplace. Are you bored, unstimulated and or unmotivated? Then, it is your responsibility to yourself and for the sake of others to change your Attitude so you will have the proper Motivation.

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Friday, September 02, 2022

LABOR DAY

Labor Day is September 5th. It is a federal holiday which honors the American worker, who has added to the prosperity and well being of our country. We as Carpet Cleaners are the embodiment of this classification and as entrepreneurs expand it even further. Small businesses have been and will always be the economic backbone of our country.

In 1887, Oregon became the first state to make Labor Day an official public holiday. By the time it became an official federal holiday in 1894, thirty states officially celebrated it.

Labor Day has been labeled the “unofficial end of summer” because it marks the end of the cultural summer season. It is traditional for parades and picnics to be held in communities all across the country. Many fall activities also begin at this time.

During the Labor Day weekend the NCAA will play a full slate of football games. The NFL traditionally plays their kickoff game the Thursday after Labor Day. The Southern 500 NASCAR auto race is held at Darlington Raceway in Darlington, South Carolina. At Indianapolis Raceway Park the NHRA hold their finals for the U.S. National Drag races. It is also the midway point between weeks one and two of the U.S. Open Tennis Championships held in Flushing Meadow, NY.

Once again there are a plethora of National, State and Local activities that take place Labor Day Weekend. Wherever you are, whoever you are with take time to acknowledge yourselves and the hard work you do and the fact that our small businesses are the backbone of our country.

American Flag

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Friday, August 26, 2022

STAFF

Being an owner, manager, supervisor, etc. is easier when you have staff that works hard, follows operating procedures and genuinely care about their jobs.

But what can be done, if whom you have does not fit the bill or you can’t find new people to join your company to accomplish your goals?

Above all, do not complain about the situation in front of the staff. This alienates those that are fitting the bill. Also, it will not improve the attitudes and performance of those who are not doing their job to the standards that are expected.

Different strategies should be taken depending on your position in the Company. If there are multiple owners, then a meeting should be called to discuss alternatives. If you are the sole owner of the Company, you could meet with a trusted Advisor. If you are not the owner of the Company, then go to the owner(s) or your immediate boss and discuss the situation. Whichever scenario your situation fits any discussions certainly needs to be done privately.

After you have stated your case, listen to what is being said. Your boss, other owners or an Advisor are going to have their opinions and ideas. If you felt it necessary to discuss the situation, then once again you want to listen to what they have to say.

Attracting new help willing to work is extremely difficult especially in these current times. So the obvious course of action is to work with existing staff. Your first step is to review with your staff what they perceive their duties to be and what do they do to accomplish them. After that information is gathered, you will know what needs to be done. Do you need to start over with training and procedures? Or is it just a matter of tweaking what is being done and how?

No matter what course you take, be cheerful and encouraging. Above all, be patient, realize that there will probably be some errors or missteps. If your staff is striving to do their best, then acknowledge that effort, even if they are not doing it exactly as you would like. Recognizing and appreciating their effort will encourage them to strive to do even better.

Anyone can be a good “boss” when they have excellent staff to work with. The true test is what can be accomplished when the present staff is not as good as they need to be.

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Friday, August 19, 2022

SUCCESS

What is success?

Common definitions are: “the accomplishment of an aim, goal or purpose” and or “the good outcome of an undertaking by engaging in a certain tactic or position”.

Success has many ways to be achieved and described. To different people it has different meanings or levels.

To a business owner, it is the setting of a long range goal and striving to achieve it by working on it consistently.

To a manager, it is realizing when you have people who know their jobs and assignments and are willing to take responsibility for those and you “stand aside” and let them accomplish those tasks.

To an employee, it is striving to work hard and therefore achieve a job well done and the satisfaction that brings.

For all of us, it is important to know what we ultimately want and to take the short range and ultimately long range steps to attain success.

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Friday, August 12, 2022

LATENESS and ABSENTEEISM

These are two of the biggest issues for any Company. Obviously it may be worse in a small Company because there are fewer employees to pick up the slack. However, it still causes headaches in all size of companies.

When employees are late or absent, adjustments must be made to schedules at the last minute. These changes are potentially costly and inefficient. While lateness and absenteeism are inevitable, there are tactics that can be done to minimize the problem.

Be sure all personnel appreciate and understand the problems lateness and absenteeism create. Impress upon them that these actions affect the entire team. When anyone is late or absent, they are letting the others down. Impress upon each person how much they are counted on as a team member. People who feel appreciated and wanted are less apt to be late or absent.

Whatever position you hold in a Company, whether it be the owner, manager or supervisor, it is imperative you practice what you preach. Regular hours set a good example for everyone. Also, all employees should be treated equally. Don’t allow someone to circumvent the “rules” because they are considered more valuable. This will backfire. Everyone feels better about complying when they know everyone is being treated equally.

If excessive lateness and absenteeism continue to be an issue, then look for reasons. Do employees feel that they are unchallenged or the job is boring? Look into ways to minimize or eliminate these or any other reasons.

It might be considered naive to think that lateness and absenteeism can be completely eliminated, but it is possible to have an approach that keeps them to a minimum. Doing this will help the Company obtain greater success and better profits.

Thank you for reading Bane’s Blog®

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The Bane-Clene® Team.


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Friday, August 05, 2022

CONVERSATIONALIST

What defines a good conversationalist?

Here are some do’s and don’ts.

Don’t tell humorous or serious stories about someone or something unless you are certain the person or group you are conversing with would approve. However, it would be acceptable if someone else had already done so.

Don’t endeavor to start a protracted conversation with someone who is obviously busy or in a rush. However, it would be acceptable to inquire when might be an appropriate time for you to engage them in a lengthy conversation.

Don’t inject conversation about yourself while conversing with others. It is rude and projects the idea that you are more important than the person with whom you’re speaking.

Don’t discuss the plot, ending or important points of a movie, book, TV show, etc. unless you know the person has already seen or read it.

Don’t talk about a subject you know nothing about; it will only end up making you look foolish or worse yet ignorant.

Above all, never lose sight of the fact that other people will wish to have a chance to talk rather than listen.

Good conversationalists are cognizant of the fact that they have two ears and one mouth.

Thank you for reading Bane’s Blog®

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The Bane-Clene® Team.


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