Every Time The Phone Rings – The Boss is Calling

It’s through the telephone that most of your customers receive their first impression of your company! A smile is contagious, and a smile can be transmitted hundreds of miles through the telephone. Greet your customers with a smile in your voice, and you can be certain that you are making a good first impression. Be sincere when you are talking with customers. Confidence in your products and services is conveyed to your customer through your sincerity. Be polite! Don’t forget simple phrases such as, “How may I help you?” “Is there anything else I can do to help you today?” and “Thank you for your order.” Avoid saying “no.” If asked by a customer to do something about which you are unsure, let him or her how that you will certainly try! This is a positive approach, and it reassures the customer of your desire to help. Remember, the customer is your boss! He or she may not sign your pay check, but without the customer, you wouldn’t have a pay check. Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Additional Articles and Information: Image in Carpet Cleaning Phone Courtesy Telephone Etiquette in the Carpet Cleaning Business Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. , Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner