Friday, January 26, 2018

SERVICES AND PRODUCTS INCLUDED IN OUR PRICE QUOTE

All of us are faced with “price merchant” competitors and “price shopper” consumers. When a consumer “Calls Bane On The Carpet®”, our representative whether in person or on the phone always points out “all” that is included with our service. Many competitors charge extra for moving furniture, pre-sprays, spotting and other “basics” that we include.

Phone or on-line estimates will be given with the understanding that the price will be confirmed, by the technician before the job is started. There will be no charge in the event the customer does not wish to have the service performed.

The price quoted will include the movement of all furniture except that contain breakable items. Heavy items such as pianos, china cabinets, etc. will only be moved upon request, with a signed waiver of responsibility and an extra charge negotiated. Commercially, this would include desks, file cabinets, copiers, etc. Computers should never be moved, period.

These are the guidelines for our services:

  1. Travel charges are included unless the job is outside our normal service area.
  2. Bringing our own pre-softened water for cleaning and removal of recovered dirty water and soil from their premises.
  3. Adding Per-Scent® to our cleaning solution for an extra clean fragrance.
  4. All cleaning agents and chemicals including TLS® 2000 Traffic Lane Spotter and Preface® Prespray.
  5. Pre-spotting of carpets.
  6. Wiping down baseboards and adjacent floors if they show signs of over-spray.
  7. Cleaning of door and extra mats at no charge.
  8. Raking of carpets and setting the pile after cleaning.

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our new and improved web site at https://www.baneclene.com.

The Bane-Clene® Team.

Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

Friday, January 19, 2018

TRAINING

Technicians are ambassadors for your company. In fact, many times they are the only ones whom your customer may meet in person. So it is imperative that they portray a positive attitude and a professional image.

We have outlined some basic guidelines that the service division of Bane-Clene® follows:

  1. Technicians should not discuss personal problems, politics, religion or other social topics and subjects that can be considered sensitive in nature.
  2. They should not stare at or comment about furnishings or other objects in the home.
  3. They should not ask to use a customer’s phone or computer.
  4. They should not ask to use the restroom unless an emergency.
  5. No smoking on a customer’s premises.
  6. Offers of refreshments should be politely declined.
  7. Technicians shall not oversell a job, by up-selling unneeded extras.
  8. They should never make derogatory comments about other cleaners, mills or retailers.
  9. They should have good communication skills and be able to answer any questions regarding the process, chemicals or services being performed.
  10. They should not drive off the driveway or parking lot unless requested to do so.

Related information on the Bane-Clene web site:

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our new and improved web site at https://www.baneclene.com.

The Bane-Clene® Team.

Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

Friday, January 12, 2018

SAFETY and SECURITY

Public and employee safety is extremely important. Consumers are wanting to feel assured that the people who are coming into their homes and or businesses are trustworthy.

That being the case we have set forth some basic guidelines that are important:

  • A technician must have a valid driver’s license. Safety classes should be conducted since vehicles may be operated in areas where pedestrians are present.
  • Before leaving a customer’s premises, the driver should walk around the vehicle to be sure there is no one around the vehicle. If there is a second technician, they should remain outside the vehicle if it needs to be backed up before leaving.
  • All drivers should receive training in courteous driving. Company vehicles are rolling billboards. Therefore, courteous driving is a tremendous public relations tool.
  • Technicians should place caution mats at any place where damp carpeting intersects hard surface floors.
  • Operating and cleaning techniques should be safe to operators, bystanders and customers. Management is responsible for training employees in the usage of all equipment, accessories and chemicals.
  • If technicians are working in vacant or premises where the customer is not on site, then proper care should be exercised when securing the premises before leaving.

Related information on the Bane-Clene web site:

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our new and improved web site at https://www.baneclene.com.

The Bane-Clene® Team.

Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

Friday, January 05, 2018

EMPLOYEES

An employee is an extension of management and ownership. They normally are the first representative to come in contact with a potential customer. They then become responsible for customer satisfaction. The company’s success and the customer’s satisfaction depends on the attitude, appearance and performance of the employee.

Based upon these principles we offer some basic guidelines for employees:

  • Live, knowledgeable people should answer inquiries and customers’ questions. These may include, but not be limited to, carpet and upholstery cleaning and other services the Company offers. Consumers are busy and deserve quick, concise and informational answers to their questions.
  • Technicians should be well groomed and uniformed. They should be paid an amount that encourages good work. Some methods that accomplish that are strict commission or salary or hourly rates plus a commission bonus based upon performance and revenue.
  • Employees must be bondable and insurable. Current drivers license should be verified.
  • Proper screening and interviewing should be done. The character of employees is extremely important since they will often be alone in a customers’ premises.
  • If background checks and drug testing are done, they should be conducted by independent services. If implementing these type of tests be aware of local labor laws that may dictate exactly what can be done.
  • Employees should sign an employment agreement. This should outline what is expected of them and what they can expect of your Company. Once again be aware of what wording is allowable in the agreement.

Related information on the Bane-Clene web site:

Please read the latest issue of the Clene-Times® at https://www.baneclene.com/publications/.

Please visit our new and improved web site at https://www.baneclene.com.

The Bane-Clene® Team.

Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.