Friday, October 26, 2018

How To Motivate People

How to motivate employeesHow do you motivate people to produce and to do a better job? The answer is to fulfill these five basic needs.

“Economic Security”. Employees should feel their time and effort will be fairly rewarded.

“Emotional Security”. As an owner or manager of a Carpet Cleaning Company you must create a climate in which your employees trust you. They must feel that their jobs contribute to the goal of having a successful and ultimately profitable company.

“Recognition”. Your employees need to feel that if they work hard and are good at their jobs, they will be appreciated and praised.

“Self Expression”. Your employees should be encouraged to communicate their ideas, make suggestions, mention concerns and in general express their opinions. They should be able to do this without fear of retribution by you or their fellow employees.

“Self Respect”. All of your employees are part of the aforementioned goal of making the Company successful and profitable. Even though those parts make a whole, each one should be treated as an individual and be respected.

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Friday, October 19, 2018

LATENESS AND ABSENTEEISM

These are two things that plague any industry. However, in a small business like a Carpet Cleaning Company, they can be catastrophic. If anybody ever comes up with a solution for these, they would make a fortune.

With the right dispatching skills, it’s fairly easy to schedule work efficiently when everyone shows up. But, when people are unexpectedly late or absent, adjustments have to be made at the last minute. These last minute changes may be inefficient and therefore costly.

There is of course no permanent solution. Lateness and absenteeism will unfortunately always be with us. Nevertheless, there are steps an owner or manager can take to minimize the problem.

It is important that all your employees understand the problems that lateness and absenteeism create. This may seem as an obvious statement, but many people believe that it is nobody’s business but their own. They must be made to see that their actions affect the entire company, that they are part of the Team. When they are late or absent they are letting a Team down.

It’s important whether it is the owner or a manager scheduling the crews that they themselves be on time. If those in charge of the crews keep regular and prompt hours, then this instills in your employees that same sense of dedication to the Team. You can not preach one thing and then practice another.

Also, take more time to show appreciation for the work your employees do. Show them how much the Team counts on them. People who feel needed and wanted and know that their presence on the job is important are less apt to be late or absent.

If excessive lateness and absenteeism continue, then you have to ask yourself some questions. Have you made the job too boring? Has the job lost its challenge? If you feel these may the reasons, then you must find a way to remedy the situation. However, sometimes the problem is not with the job but with the employee. At that point, you must decide if you can salvage the employee or is it best to let them go? Unfortunately, if the employee is not able to be salvaged, they will affect the rest of your Team while you decide what you will do. As harsh as it seems, do not wait too long because the longer a “bad apple” is working for you the greater chance of them spoiling your entire Team.

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Friday, October 12, 2018

ANGRY CUSTOMERS


The first thing you or your employees should remember in dealing with an angry customer, is don’t take it personally. If the complaint is taken personally, it may tend to make the matter worse. Therefore, you should just listen and keep your personal feelings out of it.

The second thing is to not argue or contradict, regardless if you are right or wrong. Just be a concerned, interested and sympathetic listener. Angry people are difficult to reason with until they have gotten everything out of their system. So let them! Once they are done venting, they will feel better. Then, you can start to talk things over rationally.

If you and your company are wrong, then admit it promptly and set out to make amends and fix the situation. If you feel the customer is wrong, be careful! Don’t take it upon yourself to tell them so. People don’t like to be wrong especially after they have been on a rant.

Just discuss the matter calmly until your customer hopefully begins to see that you were not entirely at fault. At that point, step in and do not let them take all the blame even if they deserve it. This is good for future relations and if they really end up feeling bad about the situation, they may not do business with you again because they are too embarrassed. Try to think of something you can do that will show how understanding you are, something that will restore feelings of goodwill toward you and your company.

What's the point in winning arguments and losing customers?

It’s always a temptation, of course, to tell angry customers to take their business elsewhere.

But it’s much more satisfying and profitable to get your customer over to your side.

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Friday, October 05, 2018

INTEREST AND ATTENTION

Interest and attention are just as important to people as grease and oil are to a machine. Without it, they don’t run smoothly, never perform efficiently and are prone to break downs.

Your employees are people with certain specific functions to perform. They are hired to do a job. But unlike machines, they are people and have feelings and emotions. As owners of a Carpet Cleaning Company, we need to recognize this and show that in our attitudes and actions. Doing this will help you receive a higher performance and better job from your people.

We as an owner don’t wish to seen just as a jobholder whose sole existence is to perform certain tasks. Then the same can be said about your employees. If you want to receive wholehearted and eager cooperation form those who work for you, then it is wise to recognize this important fact. People like to know you have interest in them and that you will pay attention to them.

Under the pressures and the problems of every day business we tend to ignore people, because we are too busy. The better way is to concentrate on your people and keep them in the mood to accomplish things.

It doesn’t pay to be so busy that you lose touch with your people. Good owners (managers) always find time to engage their people and show interest in them. If they have problems, listen to them, keep an open mind to any ideas they may present. It isn’t just a good thing to do, it is vital for the success of your company.

You want a relationship with your people that lets them know they can talk to you and get problems off their mind. Whether it's personal or a business related matter, it’s important that they can talk to you. Either type of issue can impair their attitude and their ability to do their job. They’ll feel better and work better, once they talk about it.

Make yourself available, be interested in them and pay attention.

Related Information and Articles:

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The Bane-Clene® Team.




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Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

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