MANAGEMENT GUIDELINES

Among the duties of a Company’s management/ownership are the responsibility for the well-being of customers, training of employees and adoption of prudent policies for all decisions and trade practices. With that in mind we outline some of those duties.

1. There should always be direct and open communication among management, employees, consumers and your industry.
2. Proper insurance coverage should be maintained to protect the company, employees, vehicles and the consumer. Your insurance agent can advise you of these amounts.
3. There should be initial training programs for technicians, office personnel and all others involved in the operation of the Company. Also, reviews and subsequent training sessions should be maintained.
4. Since security is always a concern for the consumer, all employees should have proper identification badges to wear when at a customers’ premises.
5. Safety is also paramount; vehicles and equipment should be properly maintained.
6. All chemicals and equipment used should be properly identified and should be labeled with usage guidelines.
7. Management should remain up to date of changes in technology, the carpet industry and upgrades to equipment, chemicals and techniques. These should then be relayed to all employees.
8. Management should subscribe to a code of ethics that they and all employees follow. Joining the Better Business Bureau would outline such a code and also provide credible credentials for the Company.

Please read the latest issue of the Clene-Times^® at https://www.baneclene.com/publications/.

Please visit our web site at https://www.baneclene.com.

The Bane-Clene^® Team.

Free Bane-Clene Information Package

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

Advertising Guidelines

Truthful advertising with a positive presentation affords the consumer a true and valuable impression of your company and viable expectations of your performance.

These are some of the guidelines that Bane-Clene^® Systems uses in advertising.

1. Never promise more than can be delivered. If you have given the consumer an unrealistic expectation of your abilities then it is a recipe for failure. Be forthright with topics such as spot removal and pet odor problems. State what you will do and based upon the degree of the problem the realistic possibility of 100% success. While this may not be what the consumer wants to hear, it will avoid potential problems.
2. Ads, internet posts, promotions, etc. should be clear and concise. Promote the services you offer, the features of those services and the benefits to the consumer. Prominently mention organizations you belong to and any awards your company has achieved. This will give your company even more credibility. Which in turn enhances the consumers’ view of your company and the services you offer.
3. Avoid negative ads. Bashing or belittling your competition will ultimately backfire. While it may feel good to you, the consumer may view it as petty or demeaning. Once again, point out the positive points of having your company be their service provider. If there is a competitor that is doing poor work or promising more than they can deliver, it will ultimately catch up with them. Let the marketplace decide.
4. Pricing should be fair. Everyone deserves to make a profit. Do not offer bogus discounts or unrealistic prices. Remember, if you work cheap then your work will be representative of your pricing.

Please read the latest issue of the Clene-Times^® at https://www.baneclene.com/publications/.

Please visit our web site at https://www.baneclene.com.

The Bane-Clene^® Team.

Free Bane-Clene Information Package

Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.

PRICING GUIDELINES

SERVICES AND PRODUCTS INCLUDED IN OUR PRICE QUOTE The consumer buys our services because their carpet is soiled. We are promoting a “first class” service so we recommend the following guidelines. We have established a minimum service charge. Normal business costs justify such a charge. Your area of the country and its related costs will figure into that charge. We charge by the total square foot of carpeting cleaned. We will offer the customer a volume discount, this should encourage them to have more cleaned. Our prices include the movement of all furniture except those which have breakables in them and pianos, massive china cabinets, refrigerators, etc. If the customer wants them moved then they should be free of breakables and extra fees should be negotiated and a release of liability should be signed. Pricing should be inclusive of everything necessary to clean the carpeting. So, for us, that includes normal pre-spotting, prespray, Preface® and Per-Scent®. We customize each job by only cleaning and charging for the areas they want cleaned. We offer additional services at an extra charge for Sta-Clene® or Bane-Guard™ carpet protectors. If deodorizing services are required, they too are an extra charge. Any extra charges should be fully discussed and the price(s) negotiated prior to them being performed. Once again we offer a “first class” service and service a wide range of demographics. If requested, we will return at no extra charge to remove foil tabs and or foam blocks. Finally, while they do represent an additional operating expense, we offer most major credit cards. We feel that their costs offset the potential of NSF (insufficient funds) checks and the inherent costs of Accounts Receivable and collections. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page

Bane-Clene Corp.® will celebrate our 56th Anniversary - February 4th, 2018

We will presume you know the story of how a small start up Janitorial Service morphed into what we are today.

An International Manufacturer and Supplier of Cleaning Equipment, Chemicals and Accessories.

We don’t have to tell you that being in business has its trials and tribulations.

However, more importantly, it has its many rewards for which we are thankful.

Here is just a partial list of what we are thankful for:

1. An invaluable staff, without whom we did not and will not continue to grow.
2. Customers that compliment us for doing a good job.
3. Customers that point out our mistakes. We correct those mistakes, which makes us better.
4. Good Vendors that keep our supply lines full.
5. Expert Accounting, Advertising, Financial, Insurance, Legal and Technology Advisors.

Lastly, we are thankful that 56 years ago Wm. F. Bane had a vision and we at
Bane-Clene^® strive everyday to promote and build on his vision.

The Bane-Clene Team

Please visit our web site at www.baneclene.com