Friday, February 23, 2018


Among the duties of a Company’s management/ownership are the responsibility for the well-being of customers, training of employees and adoption of prudent policies for all decisions and trade practices. With that in mind we outline some of those duties.

  1. There should always be direct and open communication among management, employees, consumers and your industry.
  2. Proper insurance coverage should be maintained to protect the company, employees, vehicles and the consumer. Your insurance agent can advise you of these amounts.
  3. There should be initial training programs for technicians, office personnel and all others involved in the operation of the Company. Also, reviews and subsequent training sessions should be maintained.
  4. Since security is always a concern for the consumer, all employees should have proper identification badges to wear when at a customers’ premises.
  5. Safety is also paramount; vehicles and equipment should be properly maintained.
  6. All chemicals and equipment used should be properly identified and should be labeled with usage guidelines.
  7. Management should remain up to date of changes in technology, the carpet industry and upgrades to equipment, chemicals and techniques. These should then be relayed to all employees.
  8. Management should subscribe to a code of ethics that they and all employees follow. Joining the Better Business Bureau would outline such a code and also provide credible credentials for the Company.

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The Bane-Clene® Team.

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