TRAINING

Technicians are ambassadors for your company. In fact, many times they are the only ones whom your customer may meet in person. So it is imperative that they portray a positive attitude and a professional image.

We have outlined some basic guidelines that the service division of Bane-Clene^® follows:

1. Technicians should not discuss personal problems, politics, religion or other social topics and subjects that can be considered sensitive in nature.
2. They should not stare at or comment about furnishings or other objects in the home.
3. They should not ask to use a customer’s phone or computer.
4. They should not ask to use the restroom unless an emergency.
5. No smoking on a customer’s premises.
6. Offers of refreshments should be politely declined.
7. Technicians shall not oversell a job, by up-selling unneeded extras.
8. They should never make derogatory comments about other cleaners, mills or retailers.
9. They should have good communication skills and be able to answer any questions regarding the process, chemicals or services being performed.
10. They should not drive off the driveway or parking lot unless requested to do so.

Related information on the Bane-Clene web site:

• Clean Image in the Carpet Cleaning Business

Please read the latest issue of the Clene-Times^® at https://www.baneclene.com/publications/.

Please visit our new and improved web site at https://www.baneclene.com.

The Bane-Clene^® Team.

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