CUSTOMER SATISFACTION

Multiple articles, surveys, etc. with Customer Satisfaction as the topic have been published. In fact, we ourselves have done so on more than one occasion. That said, we feel it bares repeating. Everyone is painfully aware that prices continue to rise, supply chains even after over 4 years continue to be less than dependable. Reliable and dedicated employees are at a premium. So how do these and other factors impact and relate to Customer Satisfaction? Basically, it means people have less money to spend so discretionary spending is scrutinized even more carefully. Many dissatisfied customers don’t bother to complain which only magnifies the need for Customer Satisfaction. For those that do complain, here are some of the most cited reasons: Poor complaint handling Delay in the delivery of goods and services Poor quality goods, service and or workmanship Billing errors Bait and switch pricing tactics Failure to fulfill or implement warranties Deceptive, misleading or inaccurate advertising and or representations Discourteous, incompetent or impolite employees Customers are hard and costly to cultivate; so losing them to a lack of Customer Satisfaction is obviously detrimental to building a successful and profitable business. Related Articles and Information: Bait and Switch in the Carpet Cleaning Industry Customer Service in the Carpet Cleaning Industry Eleven Commandments of Good Business - What is a Customer? Hiring New Carpet Cleaning Employees Recruiting Tips for Hiring Employees for Your Carpet Cleaning Business The Customer Is (Still) Always Right There Is No Substitute for Service Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner