VOTE

“The ballot is stronger than the bullet.” - Abraham Lincoln November 3rd is obviously election day. If you have not already done so, PLEASE exercise your right to vote. As small business owners whoever is in charge has a tremendous effect on yours and all business. Thank You for Reading Bane’s Blog®. Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site

SNAP DECISION

Owners of small businesses are often accused of making a snap decision. In their haste, they may do something that can be unsatisfactory or worse yet detrimental to their business. Anytime someone is pressed for a response, they should take a step back and consider the consequences of a snap decision. Even though they may be very confident of what their response should be, it might be wise to delay an answer. Also many times, all the facts to make an informed decision are not available.Once again, if the situation allows a delayed response, then they should think their way through the question and possibly talk it over with someone. As a business owner, try to compromise between making a snap decision and a delayed decision. Gather all the information that is possible and practical, make a checklist of the pro’s and con’s and then make an informed decision as opposed to a snap decision. Thank You for Reading Bane’s Blog®. Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site

How to Increase Profits with “Add-On” or “Plus” Sales in Your Carpet Cleaning Business

Extra sales (“Add-on” sales) make a carpet cleaning company highly profitable and grow every year. The terms “add-on sales” and “plus sales” is offensive to some. It calls to mind the huckster element of the cleaning business that is never satisfied with what a customer buys, but always wants to sell more - whether the customer needs it or not. Yet, extra sales make a company highly profitable. A service vehicle should generate a reasonable profit just by doing the basic work it was designed to do, which is to clean carpets. Additional sales made by that service unit make the difference between a very mediocre company and a highly profitable one. In the twenty years that the Wm. F. Bane Co., worked for L. S. Ayres, a major Midwestern department store, it reported to Salvatore R. (Sol) Petruzzi. Sol loved to use the term “plus sales.” He said it sounded much softer than “add-on sales” and made extra profit for his company. Sales people, he believed, must be taught to be ethical in the selling of extra services. He had basic rules concerning plus sales: Plus sales should be made only to the customer who has a need for the product or service. The customer should be able to afford to buy the extra product or service. If your basic fees cover expenses and a small profit just cleaning carpets, a crew can make extra profit with just a few additional sales. These go almost entirely to the bottom line since the expenses of getting to the job and advertising for it are already amortized. Examples of Add-On Plus Sales Internal Services to Increase Your Profits: Carpet protectors are a tremendous profit generator. Plus sales may also be offered in upholstery cleaning, but the cleaning technician needs to be properly trained or you’ll buy ruined furniture! Leather Cleaning & Protection. Wood and laminate floor refinishing, restoration and repair. Wood, laminate and fake wood floors are rapidly replacing traditional carpeting in homes. Cleaning, polishing and sealing stone floors and countertops such as marble, granite, limestone, sandstone and grout. Resale items carpet rakes, spotters and door mats. Carpet cleaning companies can make extra money cleaning wall coverings, room dividers, office cubicles, cubicle walls and fabric office partitions! Area and oriental rug cleaning can be extremely profitable, especially if pick-up and delivery is included in the service. Large expensive oriental rugs are often found on wall-to-wall carpet in homes and executive suites. With the rapid growth of wood floors, area rugs are increasingly popular. Pet urine odor and stain removal. Cleaning Commercial Carpets like hotels, restaurants, office buildings. Repair of carpet bleach spots. Dry cleaning drapery. Cleaning Motor Homes. Cleaning interiors of boats and yachts. Move in / Move out Cleanups. VCT Strip & Wax. Some of our customers have successfully added exterior services such as: Window Cleaning. Gutter Cleaning. Pressure Washing of Driveways, etc. Roof Cleaning. Concrete Cleaning. Concrete Garage, Driveway and Patio Cleaning and Protection. Cleaning Wood Fences and Decks. If your profit margins are not what you think they should be, take a few days off, come to Bane-Clene Institute training school and improve your position in the industry! Related Advertising and Marketing Articles: How to Make More Money with Scotchgard or Teflon Selling Carpet Protectors Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site For Professionals Bane-Clene Store

CUTTING COSTS

Normally the service industry to a lesser extent is not subject to the ebbs and flows of the economy. However, all that was changed with the Covid-19 pandemic. In some states, the majority of businesses were subject to Stay At Home regulations imposed by Governors or Mayors. Thankfully, the majority of states included service industry companies as essential businesses and therefore they were allowed to operate as long as they practiced the existing safe practice mandates in force. Even though service businesses were allowed to work, business declined. Customers were reluctant to have “others” in their home or office. Many businesses and or offices were closed because they were deemed non-essential; so obviously cleaning services were not needed. Even though restrictions were eventually eased, many businesses that were temporarily closed became permanently closed. So during the last six plus months, all businesses that remained open or have re-opened have needed to look at cutting costs. There are several ways to do that; whether they are good or not is left to interpretation of the particular owner of the business. Cut Staff: A difficult choice, because once business resumes to a “normal” level, is it possible to get them back? Cut Advertising: Backing off a little may be a sound strategy, but completely dropping advertising undoes the name recognition a business has built. Perhaps just keeping in touch with existing customers is the prudent choice. Cut Overhead: Definitely the best approach. Look at expenses for legal, accounting, insurance and other professional services. For example, money can be saved by increasing deductibles on insurance coverages. Don’t Cut: The quality of service a business provides. Cutting corners will result in lost business because next time customers will look elsewhere for service. Cutting Costs is not an easy task. Caution and prudence should always be practiced. Stay Safe and Thank You for Reading Bane’s Blog®. Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Additional Articles and Information: Cash Flow in the Carpet Cleaning Business Coronavirus - Are Sporicidin® Brand Disinfectant Solution and MediClean® QGC Germicidal Cleaner Concentrate Effective? COVID-19: A new era in the cleaning industry! Cut Your Prices for Cleaning Carpets and Other Services? Do Carpet Cleaning Detergents Help Deactivate the Coronavirus? EPA List of Disinfectants for Use Against SARS-CoV-2 Government Response to Coronavirus, COVID-19 Harvard Coronavirus Resource Center Products for Use against Corona Virus COVID-19 SBA: Coronavirus (COVID-19): Small Business Guidance & Loan Resources The Latest Coronavirus Information from CDC and FEMA The Latest Coronavirus Information from NIH (National Institutes of Health) What is the Difference between Cleaning, Sanitizing and Disinfecting? Will Cleaning Carpet Remove Coronavirus (COVID-19)? World Health Organization (WHO) Q&A on Coronaviruses (COVID-19) Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site

REINVENT THE WHEEL

In the economically challenging times we are facing, we as business owners are looking to reduce expenses. However, the last thing we want to do is reinvent the wheel. Instead of doing what we do best, which is provide high quality services for our customers, many business owners, managers or employees are endeavoring to do things or make decisions that are not within their scope of expertise. Legal services, accounting, engineering, chemistry and advertising are example of fields which should not be reinvented. So what should business owners do? Control what we can control. Look to energy saving practices and equipment. Be diligent when scheduling work to reduce or eliminate wasteful travel. Purchase chemicals and supplies prudently taking advantage of free or reduced shipping costs. Train employees to use chemicals and equipment and supplies properly to avoid waste and potential problems. Practicing these and other expense reducing practices will eliminate the temptation to reinvent the wheel. Thank your for reading Bane’s Blog®. Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Additional Articles and Information: Building Your Own Carpet Cleaning Business Four Characteristics of a Successful Person The 15 Factors of Success in Carpet Cleaning Business Training for Professional Carpet Cleaning Companies Twenty Steps to Success What Makes a Company Successful in the Carpet Cleaning Business? Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site

How to Professionally Remove Stains from Granite Countertops

Professional Methods for Removing Stains from Granite Countertops Granite, commonly used in kitchen countertops, is a very dense, hard and brittle natural stone and not usually easily stained. Granite, an igneous rock formed from magnum, is very dense, hard and brittle. Granite stands up well against heavy foot traffic, making it preferable for commercial lobbies and walkways. True granite is the hardest of the polished stones commercially available and is used in high stress situations. Resistant to most chemicals, except for oils, which can permeate the stone, granite is also ideal for counter tops and bar tops. While granite counter-tops are a favorite choice due to their beauty and durability, they are not impervious to damage and are more expensive than marble. Regular care includes proper cleaning and the use of sealers to prevent staining. Do granite counter-tops need to be sealed? Perform the paper towel test to determine whether your granite needs to be sealed. Some types of granite never need sealing and adding sealer to these types will just make a mess. Soak a paper towel (without printing) or a white cotton towel. Place the water-soaked towel on the counter and wait about 5 minutes. Is the area under the paper towel dark from the water soaking into the granite? If it is discolored, your granite needs to be sealed to resist water-based spills and stains. Perform the solvent test to see if an oil stain will enter the granite. Simply dab some paint thinner on the counter-top and leave for 5-l0 minutes. If, after you remove it, it doesn’t darken the stone, neither will an oily staining agent such as cooking oil. If it does go dark, you should use a solvent-based sealer such as Impregnator Pro™ Solvent-Based Fluorochemical Sealer or Sta-Clene® Solvent-Based Fluorochemical Sealer to protect against oil-based stains. In short, if the granite goes dark with either water or paint thinner, then seal. lf there is no color change alter testing with these two liquids, you do not really need a sealer on your granite counter-top. What is the best granite sealer for granite countertops? If the tests show the granite needs to be sealed, you can seal with a water-based penetrating sealer such as StoneTech™ Professional Bullet Proof™ or a solvent based penetrating sealer such as Impregnator Pro or Sta-Clene to prevent staining and reduce soiling. Solvent-based impregnating sealers are the better sealer for granite because they more easily penetrate the granite to fill the pores and fissures. Be sure to wipe off the excess after it has soaked in after a few minutes. What is the best granite cleaner for granite counter-tops? If there are any oily stains already on the counter-top, use Oil Stain Remover to remove those before sealing. For heavy duty cleaning, use Klenz-All™ heavy duty alkaline cleaner and degreaser prior to sealing. Do not use after sealing because it is powerful enough to possibly remove some of the sealer. For daily cleaning and to keep the sealer refreshed, use Revitalizer™ Cleaner & Protector. How to Care For and Maintain Granite Countertops: All natural stones are porous to various dgrees. The best way to prevent stains is to treat the surface with a protective sealer. The sealer fills in the pores and repels spills on the surface, allowing you time to completely wipe it away. We recommend that you use care and maintenance products from StoneTech Professional that are specially formulated to protect and enhance the beauty of your granite. Once the stone is sealed, clean up is usually easy. We recommend that you use StoneTech Professional Revitalizer™ Cleaner & Protector. Revitalizer cleans with a gentle, pH-neutral formula that removes soils while reinforcing the original protective seal to help prevent future staining. Learn more about our care products. Fluorochemical technology, incorporated into Bane-Clene Sta-Clene and StoneTech Professional Revitalizer, BulletProof and Impregnator Pro, is the most advanced technology available, providing the ultimate shield against both water and oil-base stains. The micro-molecular formula actually bonds with the stone surface to deliver unsurpassed wear resistance and durability. And because the sealer reacts with the stone, you no longer have to worry about its porosity. DO's and DON'Ts of Caring for Granite DO clean up spills immediately to minimize damage to your stone. DO use trivets or mats under hot dishes and cookware. DO use place mats under china, ceramics, silver and other objects that can scratch your stone's surface. DO use coasters under glasses, especially if they contain alcohol or citrus juices. DO clean surfaces regularly with StoneTech Professional Revitalizer Cleaner & Protector. DO use StoneTech Professional Bullet Proof Sealer to protect your stone. DON’T wait to clean up spills on stone. DON’T use cleaners that contain acid such as bathroom cleaners, grout cleaners or tub cleaners. DON’T use vinegar, bleach, ammonia or other general-purpose cleaners. DON’T use abrasive cleaners such as dry cleansers or soft cleansers. DON’T use alkaline cleaners not specifically formulated for stone. DON’T use scouring powders and abrasives because they will scratch the surface. How to Remove Organic Stains from Granite Stone Countertops: Stains from coffee, tea, wine, foods and other organic substances are pink to brown in color and relatively easy to remove. Mix a few drops of ammonia with 12% hydrogen peroxide to spot clean the stained area. However, be careful when using this method on darker stones as the hydrogen peroxide can lighten the color of the marble. NOTE: The ammonia neutralizes the acid normally put in peroxide to stabilize it. Without the ammonia, the peroxide will etch the marble. You can also use the Stain Magic® 2-Part System Magic, just as with carpet, to remove organic stains from marble and other stone surfaces. How to Remove Soap Scum from Granite Stone Surfaces Soap scum builds up within the granite’s voids and pores, quickly staining the surfaces. So shower walls, bathroom floors and vanities, and other granite pieces that come in contact with soapy water need periodical cleaning. Fortunately, it’s quite easy to remove soap scum stains from granite with acid-based Restore™ and high-pH Heavy-Duty Klenz-All™ degreaser. NOT FOR USE ON MARBLE! How to Remove Rust Stains from Granite Stone Surfaces Metal furniture, flower pots, cans, screws, nails, etc. can stain granite surfaces and allow for rust buildup. Bronze, copper or brass items embedded in the granite can also result in greenish or muddy-brown metal stains that are very difficult to remove. If you notice a rust stain early enough, you can remove it with the help of a soft wire brush that will reach into crevices without damaging the polished surface. To draw out set-in metal stains, however, you will need a poultice and chemical treatment with a rust remover or Restore. Professional help may also be required to fully restore the smoothness and luster of the stone. How to Remove Ink Stains and Paint Stains from Granite Stone Surfaces You can use Saf-T-Solv™ Dry Volatile Spotter, Pro-Solve Liquid Solvent Spotter, acetone, isopropyl alcohol or mineral spirits to get ink stains and small amounts of paint out of granite countertops. More persistent ink stains and larger paint stains can be removed with the help of a marble poultice such as StoneTech™ Oil Stain Remover that will soak up the pigments from the stain within a couple of days (see below under oil-based stains). Oil-Based Stains Oil stains tend to darken the stone’s surface and be very hard to remove, since oils don’t evaporate easily. An oil-based stain might be caused by grease, cooking oil, milk, peanut butter, creams, cosmetics and so on. These stains tend to darken the stone’s surface and be very hard to remove, since oils don’t evaporate easily. And the only way to remove it is by drawing out the oil from the stone with a poultice. StoneTech Oil Stain Remover is a superior, citrus solvent-based poultice especially formulated for safely removing stubborn oil-based stains from grout and natural stone such as marble, granite, concrete and limestone discoloring the surface or leaving any residue behind. Features and Benefits of of Oil Stain Remover for Stone: Easy to use. Acts as a poultice to draw oil out of stone, terrazzo and concrete. Leaves no residue. Will not discolor natural stone. Is VOC Compliant. Is safe on food contact surfaces. Has a natural Citrus Solvent - not the pungent odor of most oil stain removers. Removes deep, stubborn grease and oil stains from stone surfaces and grout. Properties & Specifications: Use Concentration: Undiluted. Storage: Protect product from freezing. Keep container closed when not in use. Coverage: Approximately 2 square feet of surface at 1/4-inch thickness per pint. How to Use Oil Stain Remover to Remove Oil Stains from Stone Surfaces and Grout: Test in a small area to determine that the desired results will be achieved. Make sure surface is clean, dry and free of waxes and coatings. Clean up dust and loose dirt and debris. Using a plastic or wood spatula, stir thoroughly to mix the paste. Apply a 1/8-1/4 inch thick layer of paste to the stain. Ensure that the putty extends 1 inch beyond the edge of the stain. Do not cover with plastic. Allow 48 to 72 hours for paste to completely dry to a powder. Sweep up remaining powder and discard. Allow solvent to completely dry from the stone. If, after complete drying, the stain is not completely gone, repeat the process. After the stain has been removed and the area is completely dry, reseal the area using StoneTech Impregnator Pro™, Bullet Proof™, Heavy Duty Exterior Heavy-Duty Stone & Masonry Sealer or Bane-Clene Sta-Clene® Clean up residue and tools with mineral spirits. Related Stone Care Articles and Information: Concrete Kitchen Countertop - Maintenance and Sealing Granite Hands-on Stone Class Quartz and Quartzite StoneTech™ Related Stone Care Videos: How to Clean and Protect Natural Stone with Revitalizer How to Clean Natural Stone, Marble, Granite, etc. How to Polish Marble & Granite Countertops with Stone Polish How to Protect and Seal Granite, Marble, Other Natural Stone with ImpregnatorPro™ How to Protect and Seal Marble and Granite with BulletProof™ Sealer How to Protect and Seal Natural Stone like Marble, Limestone, Granite, Travertine Stone, Ceramic and Porcelain Tile & Grout Care Products (Links Open to the Bane-Clene Store in Separate Tabs or Windows): All Purpose Stone & Tile Cleaner BulletProof™ Water-Based Fluorochemical Sealer Impregnator Pro™ Solvent-Based Fluorochemical Sealer Klenz-All™ Marble & Granite Polish Spray Oil Stain Remover Pro-Solve Liquid Solvent Spotter Revitalizer™ Stone Cleaner and Seal Refresher Saf-T-Solv™ Dry Volatile Spotter Sta-Clene® Solvent-Based Fluorochemical Sealer Stain Magic® 2-Part System for Organic Carpet Stains Stone Care Guide Mailer and Stone Care Guide Large Brochure Stone Sealer Lower-Cost Water-Based Fluorochemical Sealer Stone, Tile & Grout - Cleaning, Restoration & Protection Set of Two Training “How-To” DVD’s Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page Copyright: Bane-Clene® Corp. Author: Donald W. Terry, Sr. - Bane-Clene’s Chemist Date Modified: October 7, 2020 Date Originally Published: October 7, 2020 VIDEO: How to Clean Natural Stone, Marble, Granite, etc. How to use the StoneTech™ Professional products to safely and effectively clean all natural stone surfaces including marble, granite, limestone, travertine, slate, etc.

LEADERS

It has been said that leaders are not made but they are born. Is that true? Many people are born into circumstances that may not be conducive to being a leader. However, those people overcome their circumstances and learn to be a leader. Others are just the opposite; they are born into “perfect” circumstances and fail to live up to their potential. Attaining leadership can be achieved in many types of opportunities both big and small. So, how does one learn to be a leader? To some, it is as easy as having a role model who is a leader and they learn by watching them. To others, it is a mentor who teaches them to become a leader. Yet others are self taught; they attend particular schools or seminars and or workshops, etc. that deal with learning to become a leader. Their drive is their motivating factor. Once someone has become a leader, they should always strive to continue to learn so that they will continue to grow as a leader. They will face situations that challenge their leadership; the way they handle those situations will define their level of leadership. Leaders have certain attributes that make them great leaders. Some of these attributes are inherent and others are self taught. A few of them are: Confidence: They always appear positive and informed. Knowledgeable: They know what they are talking about, not in an arrogant way but because they took the time to learn. In Control: They know how to avoid and if necessary manage conflicts. Decisive: They state their case and do not second guess themselves. These once again are but a few. The people they lead depend on them to continue to grow, learn, develop and to be their leader. Additional Articles and Information: Building Your Own Carpet Cleaning Business Customer Service in the Carpet Cleaning Industry Eleven Commandments of Good Business - What is a Customer? Four Characteristics of a Successful Person The 15 Factors of Success in Carpet Cleaning Business Training for Professional Carpet Cleaning Companies Twenty Steps to Success What Makes a Company Successful in the Carpet Cleaning Business? Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site