QUALITY CONTROL

What does quality control mean to carpet cleaning and the success of your business? Bluntly, it means that your customers are satisfied with all aspects of your service. How do you know if they are satisfied? Sometimes they will call you or leave reviews on multi media websites. More often, they tell you by not calling you again. So what aspects lead to high levels of quality work and therefore quality control? Your tools of the trades: The best available chemicals, equipment and accessories. Your people: The proper attitude, training, professional appearance and on-going training. What causes poor quality control? Using inferior or poorly maintained equipment, cheap chemicals and employing cleaners, who are improperly trained and lack the professional skills to do the job. While we have stressed quality in this blog, it can either be good or bad quality. This is where your due diligence regarding quality control will pay dividends to you. These dividends are happy customers who tell their families, friends and others about your level of quality control. Related Articles, Information and Products: 15 Factors of Success in the Carpet Cleaning Business Image in Carpet Cleaning Just A Reminder Postcard Operator Certification Program Thank You / Reply Card Training Programs for Carpet Cleaning Companies, Owners and Technicians from Bane-Clene® Twenty Steps to Success in the Carpet Cleaning Business Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Articles, Videos and Products for Professional Carpet Cleaners