PHONE COURTESY

Many times the lack of professionalism in overall phone courtesy is very apparent. We have all been on the receiving end of wanton ineffective and or lackadaisical answers to our telephone inquiries. That said, let's look at what we should do to avoid the same situation in our companies. Companies who seek growth and continued success by having a trained, knowledgeable “live” person answer their telephones will schedule more appointments for more jobs than their competitors who use machines or answering services. We must always stay vigilant and not allow our companies to be allowed to fall into poor phone courtesy and etiquette. Consider these guidelines for effective and successful phone courtesy. You should always identify your company by name and thank your customers for calling - adding your own name is a further enhancement. The phone call must always take immediate precedence. Stop what you are doing and give your customer your undivided attention. Do not rush your customers; their interests and questions are very important to them. Do not be too busy to be friendly, even before you know that you are speaking to a customer. Do not leave customers “hanging on hold.” A return call is preferred when you cannot immediately communicate with the client. Utilize the common verbal courtesies, i.e., “May I please schedule an appointment for you?” or “Thank you for choosing to call our company.” Many industries have competent representatives when it comes to doing the actual work; however, many of those lack phone courtesy. Set yourself apart from your competition by always adhering to the highest standards in phone courtesy. Related Articles and Information: Phone Courtesy Telephone Etiquette in the Carpet Cleaning Business Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner