Robots have definitely made life easier. They have increased production in manufacturing, warehousing, logistics and many other industries. But some say, and rightfully so, they have obviously taken the person to person relationship out of business and perhaps someday every day life. When you call most Companies today, you need to navigate a menu. The majority of the time, that takes you in a circuitous route. Maybe that route “allows” you talk to a virtual assistance which tries to help you and when finally that is deemed not possible you are transferred to a live person in a customer service position. You are immediately told that due to an abnormally large number of calls your wait time may be longer than usual, whatever usual is. Customer Service is very important in any business. Large Companies can employ Robots, whether human or artificial, and survive because most of the time we need them more than they need us. Think of the Government, Utilities, Banks, etc. However, Small Business can not because it’s obviously easier for a customer to go elsewhere. So in customer service, avoid becoming another of the Robots by employing a few simple techniques.
If customers feel they are being treated professionally and with care, they will be more apt to deal with that Company now and in the future. Related Articles and Information:
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Friday, November 15, 2024
ROBOTS
