EXTRAS

Using service Extras when working for a customer not only builds good will but will assist in making them a long term customer. We have all read and seen articles about the large number of customers who are dissatisfied with the service and or products they receive. Beyond implementing the obvious practicesx Showing up on time. Employing prompt and clear communications. Being courteous and thoughtful. Being attentive to the customers needs. Beyond presuming the above and other standard business practices are employed, what else can be done? Using service Extras when working for a customer not only builds good will but will assist in making them a long term customer. Offer additional services at a discount if done during this service trip. Clean door mats at no additional charge. If the customer lives alone or lacks the ability to remove furniture tabs, offer to return and remove them. These are but a few of the Extras that will allow you to stand out and above your competition. Certainly there are others based upon clientele, geographic area and other statistical factors. Ultimately learning to use Extras to your advantage will add to your success and profits. Related Articles and Information: Add-On Carpet Cleaning ‘Plus Sales’ Building Your Own Carpet Cleaning Business Competitive Edge Customer Service in the Carpet Cleaning Industry Eleven Commandments of Good Business - What is a Customer? Furniture Tabs How to Sell Carpet Protectors Make More Money with Carpet and Upholstery Protectors! The Customer Is (Still) Always Right There Is No Substitute for Service Tips for Increasing Your Carpet Cleaning Business Twenty Steps to Success What Makes a Company Successful in the Carpet Cleaning Business? Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner