Too many people believe in the adage that no news is good news. But, quite all and some only if something is seriously wrong.
In today's world of social media, following up with customers to make sure they are pleased is important. There are several ways to do it. Direct mail, leave behind report card, follow-up phone call or e-mail are valid ways to accomplish this. All customers appreciate follow-up. Two objectives are accomplished: One, they know that their business is appreciated and two, if there is a complaint, they know you want to know.
If there is a complaint, follow-up immediately. Don't compound a complaint by not responding to it.
Related carpet cleaning business information on the Bane-Clene® web site:
- About Complaints!
- Combination Thank You / Reply Card
- "Jimmie" Residential Carpet Care Brochure Self-mailer
Thank you for reading Bane's Blog®.
The Bane-Clene® Team