Tact is the ability to get people to do what you want them to do without offending them.
Nothing is more important to the smooth operation of any company. Using tact keeps people in the mode of doing their best. This can be accomplished without berating or belittling someone. It also avoids potential bitterness and resentment.
A tactful boss or manager should never set out to blame someone. When you blame people, it seldom makes them want to do better. In the end, it will stir up potential morale problems, especially if the blame is found to be all or partly undeserved.
When something is wrong and things aren't going right, don't start looking for who is to blame. Start looking for what is wrong and how everyone can work together to make it better.
Whether the problem was the result of neglect, inefficiency, an honest mistake or an oversight approaching those involved with tact will go a long way in solving the problem. Whatever was the cause of the situation should now be eliminated.
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The Bane-Clene® Team.
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