Good Service

To no one’s surprise, good service has become an oxymoron. Certainly the pandemic attributed to thousands of businesses failing; however, every year many fail as a direct result of bad service. The finest chef in the world can’t ensure success of a restaurant if the servers are inattentive and unpleasant. Customers expect the food to be good. The winners are those who are giving the customer what they expect, good food plus qualified and cheerful service. Bad service from the wait staff will undermine good food. Department stores at one time were the very essence of good service. Today with their central check-out points and lack of staff, they are barely better than a big-box discount store. Meanwhile, specialty shops giving personal attention continue to thrive. Then we have the epitome of bad service; the bureaucratic government has continued to get worse. With the advent of automated phone answering systems and then having to navigate menus by pushing multiple prompts sometimes leaves the caller in an endless loop or so exasperated they just hang up. Utility companies, banks, insurance companies and other large firms have “joined” this way to make customer contact difficult. Customer Service Representatives are “hiding” behind voice mail and just trying to talk to someone has become a quest. Consider yourself lucky if they return your call after just one message. Carpet, furniture and hard floor cleaning service providers need to constantly be dutiful to the ways in which to better serve their customers. Certainly the actual act of cleaning is a big part of the equation. However, other parts include answering your phone promptly and efficiently, providing the proper information and answers to customers’ questions and most importantly showing up when promised. All these parts of Good Service will add up to success and more profitability for your company. Related Articles and Information: Complaints Customer Service in the Carpet Cleaning Industry Phone Courtesy Telephone Etiquette in the Carpet Cleaning Business There Is No Substitute for Service Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner