Consumers whether retail, wholesale or service, ultimately buy from someone they trust. When a purchase is made from your Company, if that is a first time occurrence, then that may be from a buyer. If it is a second time purchase, then that buyer has become a customer.
A buyer may be responding from an advertisement or a special offer. Which is good, but sometimes that buyer is just shopping for the best price. So take this opportunity to interact and provide the buyer the product and or service they expected even if your price is not the lowest. If you do this, then the buyer will become a customer and the price you charged is seen as a reasonable and equitable value and therefore justifiably worth the money paid.
A buyer will become a loyal customer and will patronize, endorse and continue to buy from a Company that they trust and that treats them well.
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Friday, January 12, 2024
BUYER vs CUSTOMER
Posted by Bane-Clene® Corp. at 12:00 AM