Be Careful

Is your company not receiving a reasonable amount of repeat and referral business? It may behoove you to consider what is being discussed or done in a customer’s home. If a customer doesn’t like what transpired, they probably went somewhere else the next time for service. If the first fifteen minutes of a service call is spent telling them how busy you are and why you were late, they may begin to doubt all of your abilities. They’re probably thinking that if you didn’t talk so much you might just have been on time. On entering a customer’s home or place of business, keep your eyes on your job. If you’re there to clean the carpet, the carpet should be the focal point of your attention as much as possible. Never stare or comment on any of their possessions. People are naturally leery of what they may feel is someone casing their home. Customers of a tolerant nature and of extremely polite manners may put up with a long-winded service operator. However, in the end most customers will tire of political, religious and other sensitive topics even if their views align with yours or your technician. Bluntly the majority of people don’t like it. People who work in the service industry often find themselves with a captive audience. Some operators unfortunately use this opportunity to preach. Bottom line, most just talk too much. Truly busy people don’t have the time to talk about how busy they are or give excuses why they are late or engage in non-essential conversation. Be Careful what is said and done while on site - the success and profitability of the Company may depend on it. Related Articles and Information: Complaints Customer Service in the Carpet Cleaning Industry Eleven Commandments of Good Business - What is a Customer? The 15 Factors of Success in Carpet Cleaning Business The Customer Is (Still) Always Right Tips for Increasing Your Carpet Cleaning Business Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner

Why Be In Business?

Business is defined as a noun that means a usually commercial, mercantile or service activity. It is further described as a means of livelihood. People start a business for a variety of reasons and or desires. Some of the those are: To make money. To fulfill a life long dream. To build a better widget. To satisfy an entrepreneur spirit. To be the best. Whatever the reason, the most successful companies will be those that were started by people who wanted “To be the best in their industry”. Believing in ones' concepts and providing energy for a company is one of the pre-requisites for being number one in a business. Genuine believers strive to make sure that everything about their Company is First Class. They formulate a plan and then they work to make that plan become a reality. This can come to fruition based upon their drive and pride in their business. They strive to assemble all of the attributes that encompass what will propel their Company “to be be the best”. They possess confidence in themselves and their plan and the belief that their plan will be successful. The by-product of being “the best in their industry” is that they will make more money and enjoy it over a longer period of time. As opposed to those who are just in business simply “to make money”. Related Articles and Information: Bane-Clene Can’t Promise This … But, We Do Promise… Building Your Own Carpet Cleaning Business The 15 Factors of Success in Carpet Cleaning Business Twenty Steps to Success What Makes a Company Successful in the Carpet Cleaning Business? Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner

FATHER’S DAY

Father’s Day is June 16th. It is a day to mark and celebrate the contribution that our Fathers have made in our lives. Many people send or give cards or gifts. These gifts are often related to their Father’s hobbies or interests. Father’s Day is a relatively modern holiday, so different families have a range of traditions. Besides cards or gifts, many Fathers receive a phone call, if circumstances prevent a family from being together. If families can get together, activities may revolve around church, since the day is Sunday. Many families will have parties or outings that honor all the Father figures in their extended family. These Father figures include fathers, step-fathers, fathers-in-law, grandfathers and great grand fathers. Happy Father's Day !! From the Bane-Clene® Team.

RECORD KEEPING

The proper storage and keeping of pertinent records and documents of a Company is highly important. All too often these are either misplaced or stuffed in a drawer or box and forgotten. Record keeping falls into different categories. Important: Articles of Incorporation, Partnerships, Sole Proprietors or LLC's depending on the status of the business. Also Deeds, Titles, Licenses, Permits, Copyright & Trademark Registrations, Stocks, Bonds and or other important Financial Papers should be stored in a fireproof cabinet. If one is not available copies should be made and the originals stored off site. A further safe guard is cloud storage through a credible provider. Necessary: Truck Logs, Ledgers, Bank Statements, Accounting Worksheets, Invoices (receivable or payable), Payroll and Inventory records should be properly filed and readily available when needed and kept up to date. These are the records you will need when it comes time to file your taxes or to operate your business on a daily basis. Destroy: Sensitive correspondence, unsolicited credit card applications or other papers that may contain pertinent information about the Company should be shredded or destroyed in some manner. Whether by File Cabinets, Cloud or Off-Site don't neglect proper Record Keeping. Related Articles and Information: Building Your Own Carpet Cleaning Business The 15 Factors of Success in Carpet Cleaning Business Twenty Steps to Success What Makes a Company Successful in the Carpet Cleaning Business? Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner