Friday, July 08, 2016

Phone Courtesy

Growth and success come to Companies that have trained and knowledgeable Customer Service Representatives answering their phones.

Some Tips:

  1. Identify your company by name and thank your customer for calling you.
  2. Adding your personal name when you answer the phone is an added gesture.
  3. The phone must take precedence over all else. Stop what you are doing and give the caller your undivided attention.
  4. Don't rush callers. Their questions are important to them.
  5. Don't be too busy to be friendly.
  6. Don't leave callers "hanging on hold" for extended periods of time.
  7. Utilize common courtesies such as, "May I please schedule an appointment for you?" or "Thank you for choosing to call us."

Related Carpet Cleaning Company Phone Information on the Bane-Clene web site:

  1. Phone Courtesy
  2. Telephone Etiquette in the Carpet Cleaning Business
  3. The 15 Factors of Success

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The Bane-Clene® Team