Maybe it's the elections and all the polls that have accompanied this political season. Or maybe it's that people might be feeling "used". Or perhaps they are growing weary of surveys.
Sometimes consumers do not like to be asked too many questions.
Therefore, great care must be exercised in talking to your customer whether on the phone or in person. You need to gather facts pertinent to their needs. However, you do not want to come across as pushy and or otherwise aggressive.
Most customers, when comfortable, will gladly and openly provide information. Allow them the opportunity to achieve that level of comfort. When they do, they will be more approachable for plus sales and other services you provide.
Remember we are in a customer's space.....always respect that space.
Related carpet cleaning information on the Bane-Clene® web site:
- Phone Courtesy
- Plus sales
- Plus Sales - The Key to Success!
- Telephone Etiquette
- The 15 Factors of Success
Thank you for reading Bane's Blog®.
The Bane-Clene® Team