PROMISES
Promises are easy to make; however, sometimes they are harder to keep. Unfortunately, it’s easy to make quick promises because it is so easy to do. We may use a promise of a raise to motivate a Carpet Cleaning Technician. You may tell a Carpet Cleaning customer that you can do their cleaning on a particular day and time. That is the easy part. Eventually, the time will come when it is time to deliver. That is when the difficulties may arise.
Actually, there is nothing wrong with making promises; providing you follow a few simple precautions:
- How sure are you that you can fulfill what you promised?
- Do you honestly intend to keep your promise?
- Are you careful not to mislead your employees or customers?
- Do you make a practice of making good on your promises?
- ALWAYS under-promise and over-deliver!
Bottom line is, if you make promises, keep them. If there is even the slightest possibility you cannot follow through; then, do not promise. Being reliable and trustworthy is important to the customers you work for and your employees and will allow them to respect you.
Owners who win respect are the ones who deliver more than they promise, not the ones who promise more than they can deliver.
Related Information and Articles:
- Bait and Switch in the Carpet Cleaning Business
- Customer Service in the Carpet Cleaning Industry
- Eleven Commandments of Good Business
- Pricing Your Carpet Cleaning Service
- Recruiting Tips for Hiring Employees for Your Carpet Cleaning Business
- The 15 Factors of Success in Carpet Cleaning Business
- Twenty Steps to Success
- What makes a company successful in the carpet cleaning business?
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The Bane-Clene® Team.
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