Friday, February 08, 2019

COMPULSION OR PERSUASION

There are two ways you can get your employees to do what you want, either by Compulsion or Persuasion.

Compulsion is the method of forcing people to do something. Certainly you want your employees to behave and act in a certain way, but forcing them to do so may not work. Their actions may come across as fake or insincere to your customer.

Persuasion is the method of influencing your employees’ attitudes and behaviors. Obviously, the ultimate goal is increasing customer satisfaction and ultimately the success of your Carpet Cleaning Company. This persuasion may be conveyed in many different forms: written instructions, spoken instructions, visual tools or the best way is a combination of all three. Also, having them attend training and educational classes geared to our industry proves to be beneficial.

To persuade requires an understanding of basic human nature and what motivates people. If you strive to possess this understanding, it makes it far easier to persuade them.

Related Information and Articles:

Thank you for reading Bane’s Blog®

Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/.

Please visit our web site at www.baneclene.com.

The Bane-Clene® Team.




Free Bane-Clene Information Package

Bane-Clene Paper CatalogFree packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail.

You can also order the packet at the Catalog Request Form.




ABC - Sitemap

“A to Z” Alphabetical Index to the Bane-Clene Web Site




Print this page