BECOMING AN EXPERT

When you are talking to potential customers, they want to deal with an expert. They will want to work with you if you know your company’s products and services inside and out and they will work with someone who can solve their particular problems and needs. What does it take to become such an expert? It means you need to learn everything about the product and services that you offer. Study the philosophy and background of the company that provides your products and the equipment you use. Take time to know the background and history of how they were developed and designed. Sound technical knowledge is always helpful and useful in advising a customer. This knowledge will lend interest and value to your presentation. Knowledge can be obtained in many ways - industry related seminars, training schools and publications to name but a few. When you are well informed, you will be viewed as an expert and someone worth listening to. In this way, you have become such an expert. Related Information and Articles: About Us Customer Service in the Carpet Cleaning Industry Eleven Commandments of Good Business Toward a Customer Four Characteristics of a Successful Person The 15 Factors of Success in Carpet Cleaning Business Training Classes by Bane-Clene What Makes a Company Successful in the Carpet Cleaning Business? Why Should I Choose Bane-Clene®? Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. “A to Z” Alphabetical Index to the Bane-Clene Web Site Bane-Clene Home Page