Successful owner/operators are always optimists. They expect things to go well. They represent their companies with the utmost confidence. They don’t worry about competitors. They believe their companies are the best. They know being an optimist has a positive effect on their customers and their employees.
However, sometimes things don’t go as planned. A job may not go as well as they thought and the customer is unhappy. Or a competitor gets a job they had bid on. Some people might be deflated and their confidence and optimism may suffer.
When faced with a negative situation, don’t get down. Look at the situation as an opportunity. If the customer was unhappy with the job, immediately work to correct the problem. If you lose a bid to a competitor, reexamine your presentation to make sure you covered all the features and benefits of your company and the equipment and chemicals that you use.
Once again, always expect the best but if you have a problem treat it as an opportunity and always remain an optimist.
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- The Customer Is (Still) Always Right
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