Friday, February 12, 2021


Smile on the phone

Every time the phone rings, you should answer with a smile in your voice. It’s through the telephone that many of your customers receive the first impression of your company.

When you greet your customers with a smile, it is contagious and it will be transmitted across the street or for thousands of miles.

Be sincere when you are talking with customers. Confidence in your products and services is conveyed to your customer through your sincerity.

Be polite! Avoid saying no. If asked by a customer to do something about which you are unsure, let them know that you will certainly try. This is a positive approach and it reassures the customer of your desire to be of service.

Remember the customer is your boss. They may not sign your paycheck but without them you wouldn’t have a paycheck.

SMILE - someone is listening.

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