All of us appreciate a favor. In the service business, the majority of the time most of your customers are probably not known well enough to be considered a friend. However, that doesn’t mean they cannot be treated as you would a friend. A friend is normally someone you would do a favor for. Examples might be picking up their mail while they are out of town. Or meeting someone at their home who is going to be doing some work for them.
So what kind of friendly favor can be done for your customers? Offer to clean an entry mat or small rug either outside the front door or one just inside at no charge. You can offer to come back and remove foam blocks and or furniture tabs, if you feel the customer might require assistance in doing so.
Doing a friendly favor will help build relationships with your customers that will foster a feeling of friendship. Which will lead to additional business in the form of repeat customers and referrals.
While you may not technically be a friend, you will gain a reputation as the Friendly Carpet Cleaner.
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Friday, October 29, 2021
Posted by Bane-Clene® Corp. at 12:00 AM