FRIENDLY FAVOR

All of us appreciate a favor. In the service business, the majority of the time most of your customers are probably not known well enough to be considered a friend. However, that doesn’t mean they cannot be treated as you would a friend. A friend is normally someone you would do a favor for. Examples might be picking up their mail while they are out of town. Or meeting someone at their home who is going to be doing some work for them. So what kind of friendly favor can be done for your customers? Offer to clean an entry mat or small rug either outside the front door or one just inside at no charge. You can offer to come back and remove foam blocks and or furniture tabs, if you feel the customer might require assistance in doing so. Doing a friendly favor will help build relationships with your customers that will foster a feeling of friendship. Which will lead to additional business in the form of repeat customers and referrals. While you may not technically be a friend, you will gain a reputation as the Friendly Carpet Cleaner. Related Articles and Information: Entry Mats Foam Blocks to Prevent Furniture Stains after Carpet Cleaning Furniture Protector Tabs to Prevent Wood and Rust Stains after Carpet Cleaning Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package Free packet of information about Bane-Clene can be obtained by calling toll-free 1-800-428-9512 (U.S. ONLY!). Your information packet will include a full color catalog and price addendum. Packets will arrive in approximately 2 weeks through standard United States Mail. You can also order the packet at the Catalog Request Form. Bane-Clene Home Page Articles, Videos and Products for Professional Carpet Cleaners On-Line Spot & Stain Removal Guide & Procedures for the Professional Carpet Cleaner