A service business or in fact any business is many things. As the saying goes, “it’s a blessing and a curse”; put differently it’s Lemons or Lemonade. Running a business is a tough and demanding job. Do we achieve the desired results every time? Unfortunately the answer is NO! Is the customer always correct in assessing our work or finished product? Probably NOT! However, when dealing with an unhappy customer, acting quickly is imperative. This affords us the opportunity to turn the Lemons into Lemonade. It is estimated that the majority of unhappy customers will do business with your Company again, if the issue is resolved in an efficient, timely and satisfactory manner. With that in mind here are a few tips:
Presuming it was, sit back and enjoy your glass of Lemonade 😎. Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package
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Friday, April 28, 2023
LEMONS OR LEMONADE
Friday, April 21, 2023
DECISION
The decision making process is about gathering and reviewing information. The quality of this information that is considered will obviously effect the decision. Seek information that is valid, pertinent and otherwise relative to the decision. Conversely, flawed, incorrect or incomplete information could lead to an ineffective decision being considered or worse yet implemented. Here are a few ideas that may make that decision making process less daunting and ultimately lead to the correct one being chosen.
After taking the above steps, it is time to review the decision. Did it achieve the desired results? If the answer is yes, then it is time to move forward. Unfortunately, not all decisions will give the desired results or solve the problem. If that is the case, then the situation should be re-evaluated and the process started again. Do not be reluctant to tackle the situation again even if the first result was not what was desired. That would be a bad decision. Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package
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Friday, April 14, 2023
LISTENING vs HEARING
Have you ever heard someone say: “You are not listening are you hearing what I am saying?” If someone says “listen,” they are wanting you to pay attention and “hear” what they are saying. Many consider there is a definable difference between listening and hearing. This merits considering the plausible and possibly undeniable differences between them. Listening is defined as a purposeful action employed by a person when they are interested and actively listening to what someone is saying. It can either be active or passive. Active listening would mean they are absorbing and therefore paying attention to the person talking to them. They may be curious, anxious, annoyed or have one of many other emotional reactions. Ultimately, they will develop a response. This response could obviously be positive or negative depending on what is being said. Being a good listener will help build strong and genuine relationships with people. Choosing to actively listen to a person shows them that what they have to say matters. Passive listening would be defined as being disconnected and inattentive to what is being said. Consequentially, active listening is an important quality to possess and may assist in resolving potential conflicts that can ultimately damage relationships. Conversely, passive listening is not a good way to communicate if you are intending to build and or strengthen a relationship. So in a simplistic viewpoint, passive listening could be defined as hearing. A physical act no matter whether it is words or sounds. It tends to be passive and requires no concentration or attention. It is just a function of using ones’ ears. If someone elects not to listen because they are too busy or not interested in what is being said they are minimizing those talking. Therefore, just hearing may potentially create rifts in relationships and those may be irreversible Be a good listener; don’t just hear what is being said. Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package
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Friday, April 07, 2023
CREDIT
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One of the essential qualities of a good boss is giving credit where credit is due. Too often. managers, bosses, supervisors, etc. take credit for other people’s ideas. This effectively does two things: lessens the respect their subordinates have for them and therefore consequently undermines their authority. Would you bust your hump for someone who constantly took credit for the ideas of others? The answer is a resounding NO. People will put forth their greatest efforts when they are implementing ideas that they can claim as their own. Not all ideas will merit consideration. Therefore, it is up to the boss to weed out bad or marginal ones and cultivate the good ones. Giving people credit will elicit their support and they will enthusiastically adopt the plan. This strategy by the boss of recognizing the person’s idea will have the added benefit of encouraging others to come forth with their own ideas. Bosses taking credit for the ideas that are not their own sows the seeds of discontent and discord. Once again, give credit where credit is due and your Company will sow good seeds and reap the benefit of greater productivity and success. Thank you for reading Bane’s Blog® Please read the latest issue of the Clene-Times® at www.baneclene.com/publications/. Please visit our web site at www.baneclene.com. The Bane-Clene® Team. Free Bane-Clene Information Package
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