Friday, August 23, 2024

ATTITUDE

Attitude

Attitude is often defined as a mental state involving beliefs, feelings, values and the dispositions necessary to act in certain ways. What kind of attitude do you possess? Is it a positive or negative viewpoint? Is the glass half empty or half full? The attitude we exhibit not only affects ourselves but it also impacts our employees and ultimately our customers.

If, for example, we regard ourselves as winners then that perception will be passed forward to all of those we interact with on a daily basis. Projecting a winning attitude to our employees emboldens them with that same feeling. Which should then be reflected in the behavior and mannerisms that they project to the customer.

Normally nobody perceives themselves as possessing a losing or negative attitude. But unfortunately many people project bad vibes. They may walk with their head down or have slumped shoulders exhibiting a defeatist persona. Therefore, one should be careful of their actions and mannerisms as they may become a reflection of them as a whole. An outside appearance may also determine an inner personality

Some people naturally exhibit a winning attitude, they walk and talk with an air of confidence. For others it can become a learned quality. Whether learned or natural, a winning attitude will be a huge benefit personally and in the success of a business and in the end the profits it generates.

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